CloudPSO Inc System Administrator

4 weeks ago

Vancouver, British Columbia, Canada CloudPSO Inc Full time
System Administrator Job Description

CloudPSO Inc is seeking a highly skilled System Administrator to join our team. As a System Administrator, you will be responsible for providing top-tier technical support to our clients, ensuring smooth operations, and maintaining proactive communication with clients and colleagues.

Key Responsibilities:
  • Deliver exceptional technical support to clients via phone, email, and remote access.
  • Manage and support client workstations, printers, and peripheral devices.
  • Maintain clear and timely communication with clients and colleagues.
  • Accurately log all work and time in the ticketing system.
  • Efficiently manage the ticket queue, ensuring timely updates and resolutions.
  • Troubleshoot and document client issues from identification through to resolution.
  • Handle multiple tasks simultaneously while maintaining a high standard of work.
  • Collaborate on improving operational processes and overall efficiency.
  • Take ownership of issues, escalate when necessary, and ensure follow-through.
  • Achieve both individual and team KPI targets.
Requirements:
  • Outstanding customer service and empathy towards clients and team members.
  • Prompt and professional communication via email, phone, and other channels.
  • Ability to assess and prioritize tasks in a fast-paced environment.
  • Thriving under pressure and managing time constraints effectively.
  • Self-motivated, detail-oriented, and well-organized.
  • Strong communication, interpersonal, and presentation skills, both oral and written.
  • Adaptable communication style suitable for both technical and non-technical audiences.
  • Expertise in identifying, isolating, and escalating hardware, software, network, and systems issues.
  • Advanced problem-solving skills with a process-oriented approach.
  • Proficiency in managing O365 Services and ongoing development (Teams, SharePoint, OneDrive, Outlook).
  • Experience with multitenant environments and Microsoft Support Processes.
  • Active Directory account, group, and permission management.
  • Familiarity with Duo Security and other MFA applications.
  • Microsoft Exchange and Azure Active Directory administration.
  • Proficient in managing O365 Admin Portal and Citrix XenApp environments.
  • Experience in managing MDM technologies like Intune.
  • Skilled in analyzing and resolving disk space, host down, and ISP alerts using monitoring tools like Nagios.
  • Virtual server administration experience (e.g., VMware vSphere) including resource management, GPO management, and server performance troubleshooting.
  • Solid understanding of DNS, DHCP, and TCP/IP troubleshooting.
  • Experience with print queue installation, configuration, and management.

Qualifications:

  • High School diploma or equivalent required.
  • Minimum of 5 years of experience in a related field.
  • A degree or some college coursework is advantageous.
  • Technical certifications or training are a plus.

  • CloudPSO Inc System Administrator

    2 weeks ago

    Vancouver, British Columbia, Canada CloudPSO Inc Full time

    Job SummaryWe are seeking a highly skilled System Administrator to join our team at CloudPSO Inc. As a key member of our IT department, you will be responsible for providing top-tier technical support to our clients, ensuring smooth operations, and resolving technical issues in a timely manner.Key Responsibilities:Technical Support: Deliver exceptional...

  • CloudPSO Inc System Administrator

    1 month ago

    Vancouver, British Columbia, Canada CloudPSO Inc Full time

    Job Title: System AdministratorCloudPSO Inc is seeking a highly skilled System Administrator to join our team. As a System Administrator, you will be responsible for providing top-tier technical support to our clients, ensuring smooth operations, and maintaining proactive and clear communication with clients and colleagues.Key Responsibilities:Deliver...

  • CloudPSO Inc System Administrator

    1 month ago

    Vancouver, British Columbia, Canada CloudPSO Inc Full time

    Job Title: System AdministratorCloudPSO Inc is seeking a highly skilled System Administrator to join our team. As a System Administrator, you will be responsible for providing top-tier technical support to our clients, ensuring smooth operations, and maintaining proactive and clear communication with clients and colleagues.Key Responsibilities:Deliver...

  • CloudPSO Inc System Administrator

    2 months ago

    Vancouver, British Columbia, Canada CloudPSO Inc Full time

    System Administrator Job DescriptionCloudPSO Inc is seeking a highly skilled System Administrator to join our team in Vancouver. As a key member of our IT department, you will be responsible for providing top-tier technical support to our clients, ensuring smooth operations, and maintaining proactive communication with clients and colleagues.Key...

  • CloudPSO Inc System Administrator

    2 months ago

    Vancouver, British Columbia, Canada CloudPSO Inc Full time

    System Administrator Job DescriptionCloudPSO Inc is seeking a highly skilled System Administrator to join our team in Vancouver. As a key member of our IT department, you will be responsible for providing top-tier technical support to our clients, ensuring smooth operations, and maintaining proactive communication with clients and colleagues.Key...

  • CloudPSO Inc System Administrator

    3 weeks ago

    Vancouver, British Columbia, Canada CloudPSO Inc Full time

    Job SummaryWe are seeking a highly skilled System Administrator to join our team at CloudPSO Inc. As a key member of our IT department, you will be responsible for providing top-tier technical support to our clients, ensuring smooth operations, and maintaining proactive communication with clients and colleagues.Key Responsibilities:Deliver exceptional...

  • CloudPSO Inc System Administrator

    4 weeks ago

    Vancouver, British Columbia, Canada CloudPSO Inc Full time

    System Administrator Job DescriptionCloudPSO Inc is seeking a highly skilled System Administrator to join our team in Vancouver. As a key member of our IT team, you will be responsible for providing top-tier technical support to our clients, ensuring smooth operations, and resolving technical issues in a timely and professional manner.Key...

  • CloudPSO Inc System Administrator

    4 weeks ago

    Vancouver, British Columbia, Canada CloudPSO Inc Full time

    System Administrator Job DescriptionCloudPSO Inc is seeking a highly skilled System Administrator to join our team in Vancouver. As a key member of our IT team, you will be responsible for providing top-tier technical support to our clients, ensuring smooth operations, and resolving technical issues in a timely and professional manner.Key...

  • CloudPSO Inc System Administrator Position

    3 weeks ago

    Vancouver, British Columbia, Canada CloudPSO Inc Full time

    Job Summary:We are seeking a highly skilled System Administrator to join our team at CloudPSO Inc. As a key member of our IT department, you will be responsible for providing top-tier technical support to our clients, ensuring smooth operations, and maintaining proactive communication with clients and colleagues.Key Responsibilities:Deliver exceptional...

  • CloudPSO Inc Desktop Support Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada CloudPSO Inc Full time

    As a Client Support Technician at CloudPSO Inc, you will be providing IT support to small businesses in the Financial Services sector, including hedge funds and family offices. These clients recognize IT as a valuable investment and appreciate your expertise. You will have the opportunity to work with the latest technology, expand your knowledge, and advance...

  • IT Support Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada CloudPSO Inc Full time

    As a Client Support Technician at CloudPSO Inc, you will be providing IT support to small businesses in the Financial Services sector, including hedge funds and family offices. These clients recognize IT as a valuable investment and appreciate your expertise. You will have the opportunity to work with the latest technology, expand your knowledge, and advance...

  • Lead Generation Specialist

    1 month ago

    Vancouver, British Columbia, Canada CloudPSO Inc Full time

    Job Title: Lead Generation SpecialistJob Location: Remote, CanadaEmployment Type: Full-timeJob Timings: US Pacific TimezoneJob Responsibilities:Develop and implement lead generation strategies to identify potential clients and drive business growth.Conduct market research to identify new business opportunities and stay up-to-date with industry trends.Utilize...

  • Lead Generation Specialist

    1 month ago

    Vancouver, British Columbia, Canada CloudPSO Inc Full time

    Job Title: Lead Generation SpecialistJob Location: Remote, CanadaEmployment Type: Full-timeJob Timings: US Pacific TimezoneJob Responsibilities:Develop and implement lead generation strategies to identify potential clients and drive business growth.Conduct market research to identify new business opportunities and stay up-to-date with industry trends.Utilize...

  • Senior Cybersecurity Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada CloudPSO Inc Full time

    Job Title: Senior Cybersecurity SpecialistWe are seeking a highly skilled and experienced Cybersecurity Specialist to join our team at CloudPSO Inc. The ideal candidate will have a deep understanding of information security strategies suitable for small and midsize businesses within the financial services sector coupled with technical expertise to guide and...

  • Senior Cybersecurity Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada CloudPSO Inc Full time

    Job Title: Senior Cybersecurity SpecialistWe are seeking a highly skilled and experienced Cybersecurity Specialist to join our team at CloudPSO Inc. The ideal candidate will have a deep understanding of information security strategies suitable for small and midsize businesses within the financial services sector coupled with technical expertise to guide and...

  • Senior Cybersecurity Consultant

    4 weeks ago

    Vancouver, British Columbia, Canada CloudPSO Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Cybersecurity Consultant to join our world-class cybersecurity consulting team at CloudPSO Inc. The ideal candidate will have a deep understanding of information security strategies suitable for small and mid-size businesses within the financial services sector, coupled with technical expertise to...

  • Senior Cybersecurity Consultant

    4 weeks ago

    Vancouver, British Columbia, Canada CloudPSO Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Cybersecurity Consultant to join our world-class cybersecurity consulting team at CloudPSO Inc. The ideal candidate will have a deep understanding of information security strategies suitable for small and mid-size businesses within the financial services sector, coupled with technical expertise to...

  • Senior Cybersecurity Consultant

    1 month ago

    Vancouver, British Columbia, Canada CloudPSO Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Cybersecurity Consultant to join our team at CloudPSO Inc. The ideal candidate will have a deep understanding of information security strategies suitable for small and midsize businesses within the financial services sector, coupled with technical expertise to guide and advise on implementation...

  • Senior Cybersecurity Consultant

    1 month ago

    Vancouver, British Columbia, Canada CloudPSO Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Cybersecurity Consultant to join our team at CloudPSO Inc. The ideal candidate will have a deep understanding of information security strategies suitable for small and midsize businesses within the financial services sector, coupled with technical expertise to guide and advise on implementation...

  • IT Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada CloudPSO Inc Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at CloudPSO Inc. As a Desktop Support Technician, you will be responsible for providing top-notch IT support to our clients in the Financial Services sector.Key Responsibilities:Provide advanced troubleshooting and resolution for escalated issues from the helpdesk.Troubleshoot...