CloudPSO Inc System Administrator

4 weeks ago

Vancouver, British Columbia, Canada CloudPSO Inc Full time
System Administrator Job Description

CloudPSO Inc is seeking a highly skilled System Administrator to join our team in Vancouver. As a key member of our IT team, you will be responsible for providing top-tier technical support to our clients, ensuring smooth operations, and resolving technical issues in a timely and professional manner.

Key Responsibilities:
  • Deliver exceptional technical support to clients via phone, email, and remote access.
  • Manage and support client workstations, printers, and peripheral devices.
  • Maintain proactive and clear communication with clients and colleagues.
  • Accurately log all work and time in the ticketing system.
  • Efficiently manage the ticket queue, ensuring timely updates and resolutions.
  • Troubleshoot and document client issues from identification through to resolution.
  • Handle multiple tasks simultaneously while maintaining a high standard of work.
  • Collaborate on improving operational processes and overall efficiency.
  • Take ownership of issues, escalate when necessary, and ensure follow-through.
  • Achieve both individual and team KPI targets.
Requirements:
  • Outstanding customer service and empathy towards clients and team members.
  • Prompt and professional communication via email, phone, and other channels.
  • Ability to assess and prioritize tasks in a fast-paced environment.
  • Thrive under pressure and manage time constraints effectively.
  • Self-motivated, detail-oriented, and well-organized.
  • Strong communication, interpersonal, and presentation skills, both oral and written.
  • Adaptable communication style suitable for both technical and non-technical audiences.
  • Expertise in identifying, isolating, and escalating hardware, software, network, and systems issues.
  • Advanced problem-solving skills with a process-oriented approach.
  • Proficiency in managing O365 Services and ongoing development (Teams, SharePoint, OneDrive, Outlook).
  • Experience with multitenant environments and Microsoft Support Processes.
  • Active Directory account, group, and permission management.
  • Familiarity with Duo Security and other MFA applications.
  • Microsoft Exchange and Azure Active Directory administration.
  • Proficient in managing O365 Admin Portal and Citrix XenApp environments.
  • Experience in managing MDM technologies like Intune.
  • Skilled in analyzing and resolving disk space, host down, and ISP alerts using monitoring tools like Nagios.
  • Virtual server administration experience (e.g., VMware vSphere) including resource management, GPO management, and server performance troubleshooting.
  • Solid understanding of DNS, DHCP, and TCP/IP troubleshooting.
  • Experience with print queue installation, configuration, and management.

Qualifications:

  • High School diploma or equivalent required.
  • Minimum of 5 years of experience in a related field.
  • A degree or some college coursework is advantageous.
  • Technical certifications or training are a plus.

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