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Optical Associate

2 months ago

Vaughan, Ontario, Canada FYidoctors Full time

Are you passionate about delivering exceptional customer service and helping people see the world more clearly? We're looking for a talented Optical Associate to join our team at FYidoctors

About the Role:

As an Optical Associate, you will play a critical role in providing world-class service to our patients. You will be responsible for educating clients about the best eyewear choices for their lifestyle, interpreting optical prescriptions, and performing frame and facial measurements to ensure correct fit and positioning of new eyewear.

What You'll Do:

  • Provide exceptional customer service to patients, answering their questions and addressing their concerns
  • Interpret optical prescriptions and perform frame and facial measurements to ensure correct fit and positioning of new eyewear
  • Assist patients in selecting the best eyewear options for their lifestyle and needs
  • Perform repairs and adjustments to returning patients' eyewear
  • Communicate with patients in person, by phone, and by email to provide excellent customer service
  • Manage appointment bookings, prescription printouts, and billing and payments

What We're Looking For:

  • Previous experience in a customer-facing, preferably retail environment
  • Previous optical experience is considered an asset
  • Passionate about customer service and delivering exceptional patient care
  • A high level of comfort using technology and computers
  • Able to multi-task in a fast-paced environment

About FYidoctors:

FYidoctors is Canada's largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. We're committed to being more than just a workplace, emphasizing opportunity, diversity, equity, and inclusion. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.

Why Work with Us:

  • Excellent wages including quarterly bonuses (for qualifying clinics)
  • A comprehensive benefits package that includes outstanding optical coverage
  • Rapid and continued growth, ensuring a constantly challenging and rewarding environment
  • A workplace culture that fosters a sense of collaboration
  • Ongoing training and development opportunities to help you develop your career

How to Apply:

If you're excited about joining a team that puts patients first and enjoys the process, we'd love to hear from you. Please submit your application, and we'll review your qualifications and get back to you soon.