Senior System Integration Specialist

3 weeks ago


Toronto, Ontario, Canada Paladin Technologies Full time

We are seeking a skilled Service Technician to join our team at Paladin Technologies, a premier North American complex systems integrator. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, we provide local support on a national scale.

The ideal candidate will have 5-8 years of experience as a Service Technician in the security, electronics, telecommunication, or IT industry, with proven service experience of complex physical security systems such as Lenel, Genetec, AMAG, Milestone, etc.

Responsibilities include:

  • Service and maintenance of integrated security systems including access control, CCTV and alarms
  • Troubleshooting and repair of hardware and software of our integrated systems
  • Work with manufacturers' technical support teams to resolve system issues
  • Consistently provide high levels of customer service
  • Provide customer with training for proper system usage, and respond to technical inquiries
  • Complete detailed and accurate paperwork, and assist with as-built documentation
  • Adhere to Paladin's Quality and Safety program
  • Be prompt, enthusiastic and take direction from the service team, and operations
  • Be available and willing to participate in an after-hours on-call rotation
  • Build confidence with clients and stakeholders and enhance the organization's reputation throughout the industry

Salary: $80,000 - $110,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. If you are a motivated and experienced Service Technician looking for a challenging role, please apply.



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