Banking Advisor

2 months ago

TroisRivières, Quebec, Canada National Bank Full time
About the Role

We are seeking a highly skilled and motivated Banking Advisor to join our team at National Bank. As a Banking Advisor, you will play a key role in providing exceptional client service and building strong relationships with our customers.

Key Responsibilities
  • Greet clients and answer their questions in a friendly and professional manner.
  • Help clients use our banking applications and ATMs, ensuring they have a seamless and efficient experience.
  • Listen actively to clients' needs and resolve complex situations in a timely and effective manner.
  • Provide advice and offer transaction solutions for Personal Banking clients, ensuring they meet their financial goals.
  • Demonstrate the ability to build lasting business relationships with clients, understanding their needs and preferences.
  • Ensure client satisfaction and engagement through regular communication and follow-up.
  • Refer clients to specialist colleagues for their specific needs, ensuring they receive the best possible service.
  • Ensure adherence to compliance and risk management rules, maintaining the highest standards of professionalism and integrity.
About the Team

You will be part of a dynamic and collaborative team of experts in investment, credit, mortgage financing, and more. Our team values passionate people and bold ideas, working together to ensure our clients reach their goals and colleagues do what they love.

What We Offer
  • A competitive compensation package, including a generous pension plan and employee share ownership plan.
  • A comprehensive health and wellness program, including flexible group insurance and employee and family assistance program.
  • Preferential banking services and opportunities to get involved in community initiatives.
  • A dynamic work environment and cutting-edge collaboration tools, fostering a positive employee experience.
  • Regular feedback and ongoing communication, encouraging employee ideas and suggestions.
Requirements
  • A college diploma (DEC) or equivalent.
  • Customer service experience, inclusive attitude, and openness to diversity.
  • Positive attitude and empathy for clients.
  • Interest in technology and skilled in sharing knowledge.
  • Ability to adapt to different situations.
Language

French

Skills
  • Accountability
  • Brand Ambassadorship
  • Business Development
  • Client-focused
  • Customer Relationship Management
  • Detail-oriented
  • Digital literacy
  • Driving Results
  • Emotional Intelligence
  • Empathy
  • Humility
  • Learning Agility
  • Oral Communication
  • Teamwork

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