Service Operations Manager

2 weeks ago


Timmins, Ontario, Canada Toromont Cat Full time

Job Overview

We are seeking a highly skilled Service Operations Manager to join our team at Toromont Cat. This key role will be responsible for leading the Field Service Team and ensuring the consistent implementation of policies and procedures in conjunction with corporate directives.

The successful candidate will have a proven track record in service leadership, minimum 5 years of experience, and post-secondary education. This position requires strong customer service skills, excellent communication abilities, and a sense of urgency to foster team growth.

Responsibilities

  • Provide direction to the Field Service Team to ensure efficient and professional customer service.
  • Implement policies and procedures in conjunction with corporate directives.
  • Model safe, environmentally sound, and healthy work behaviors.
  • Train and coach team members to meet and exceed customer and business expectations.
  • Investigate and report accidents or near misses.
  • Manage work-in-progress (WIP) and contamination control.

Requirements

  • Post-secondary education.
  • Minimum 5 years of experience in a service leader position.

Compensation Package

Our total rewards package includes an estimated salary range of $85,000 - $120,000 per annum, depending on qualifications and experience. Additionally, we offer competitive benefits, flexible work schedules, and opportunities for career growth and development.



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