General Merchandise Department Manager
1 month ago
To provide exceptional customer service by coordinating the activities of associates to complete assigned handheld terminal tasks. Ensure a zoned and stocked sales floor and offer assistance to meet customer shopping needs. This will be accomplished by maintaining and recovering merchandise in a safe and clean environment. The Department Manager will function as a lead of a team to strategically plan and execute duties based on workload and customer traffic patterns.
Key Responsibilities:
1. Provide excellent customer service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
2. Delegate, assist and follow-up on the completion of Customer Availability Process tasks - Section Work, Capping bins, Stocking picks.
3. Delegate, assist and follow-up on the completion of price changes and feature sets.
4. Delegate, assist and follow-up on modular completion in assigned area.
5. Delegate and support with coverage in required areas on the sales floor as needed, support with recovery and zoning activities.
6. Contribute to a safe, clean and hazard-free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
7. Ensure associate breaks are taken in accordance with coverage.
8. Train, coach and offer feedback to associates.
Requirements:
Age - 16 or older
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