Global Network Systems Manager
1 week ago
About Four Seasons:
Four Seasons Hotels and Resorts is a leading global luxury hotel management company. We operate over 120 hotels and resorts in 47 countries worldwide, providing exceptional experiences for our guests, residents, and partners. Our team is dedicated to delivering world-class employee experiences and cultures that foster growth, innovation, and excellence.
We believe in recognizing individual talents, welcoming new colleagues, and treating everyone with respect and kindness. Whether you work with us, stay with us, or discover with us, we aim to create lasting impressions that enrich your life.
About the Role:
We are seeking an experienced IT professional to join our team as a Network & Systems Analyst. This role will be responsible for the day-to-day support of our Corporate and Remote Offices' network operations, Azure joined device management, and Intune Policy administration. The successful candidate will have expertise in Windows Servers and Workstations, Mac O/S, DNS, DHCP, VLANs, routing protocols, VPN, and wireless networks.
Key Responsibilities:
- Ensure network security is maintained according to set standards.
- Manage and monitor all network infrastructure components using SNMP monitoring tools like PRTG and Solarwinds.
- Assist in planning, implementing, and managing security policies.
- Review network changes and submit them to Change Management for approval and implementation.
- Be responsible for IVS & EVS vulnerability scanning, identifying, and patching servers and networking devices at Corporate and Remote offices.
- Manage PCI-related tasks for all networks, including Wireless, LAN, Firewalls, and VPN.
- Maintain up-to-date Visio diagrams of Network Topology for Corporate and Remote office locations.
- Set up new Remote Offices worldwide, including internet, firewalls, Local LAN networks, wireless, and computer setup with Company standards.
- Participate in scheduled Remote Office visits.
Azure Administration:
- Manage Azure/Intune joined devices – Windows, Mac O/S, and iO/S.
- Develop and maintain Intune Policies to apply to Azure joined devices for auto-pilot deployment process – Windows, Mac O/S, and iO/S.
- Administrate the use of Jamf Connector for Mac O/S computers for Azure/Intune.
Other Responsibilities:
- Provide Helpdesk support for end-user computers and networking that complies with Corporate standards to all Corporate users worldwide.
- Assist in handling Procurement and Invoicing process for purchase of IT Equipment and software license renewals.
- Assist in monitoring File Server systems health to identify problems such as hardware/software failures, capacity issues, and assists in the resolution of the problems.
- Assist in maintaining File servers and Workstations security updates, anti-virus management, and other end-point security clients, onsite and offsite data backup replicator as well as data restoration.
- Create How-To and Knowledge Base documentation as needed e.g., new office network setups and network issues.
- Maintain comprehensive documentation of system configuration.
- Provide after-hours support (when required) emergency support to our Corporate and Remote locations.
- Research innovative technologies and/or services and/or feature enhancements.
Requirements:
- Diploma or Degree in Computer Science or Computer Engineering or equivalent amount of education and work experience.
- CCNA (required), CCNP (would be an asset), MCSE (would be an asset).
- 3-4 years' hands-on experience working in a fast-paced environment as Network Administrator or Specialist.
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario.
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