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Interim Operations Manager
2 months ago
Sephora Canada is a leading beauty retailer that values innovation, customer experience, and diversity. As an Interim Operations Manager at Sephora Canada, you will be responsible for overseeing the daily operations of our Beauty Studio.
Key Responsibilities- Manage Studio Operations: Ensure that the Coordinator, Beauty Studio are adequately trained to effectively manage the studio and drive services on a day-to-day basis.
- Embracing Innovation: Ensure Beauty Advisors are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
- Client Experience: Manage the Online Reservation system including publishing Beauty Advisors availability and classes. Ensure staffing levels are adequate to support increased services, while ensuring client check-in process is efficient.
- Event Management: Manage all in-store events with the services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
- Training & Development: Manage the development and certifications process for Beauty Advisors. Provide opportunities to elevate their artistry skills whenever possible.
- Performance Assessment & Development: Participate in all performance management situations for any issues related to the Beauty Studio or related to any direct reports. Ensure timely feedback for improvement is delivered and followed up on as necessary.
- Passionate about Clients: Regularly act as Manager on Duty within the store. Engage with Beauty Advisors and clients on-stage.
- You have two to four years experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
We offer a competitive salary range of $70,000 - $90,000 per year, depending on your level of experience. In addition, you will enjoy a range of benefits, including discounts on products, exclusive brand events, and access to ongoing training and development opportunities.
Sephora Canada is committed to creating an inclusive and diverse workplace where everyone has the opportunity to grow and succeed. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer experiences.
