Hotel Reception Specialist

As a key member of our team at Portolan Homes, you will play a vital role in providing exceptional customer service to our guests. This dynamic and fast-paced position requires attention to detail, strong communication skills, and the ability to work independently.

We are seeking a highly organized and friendly Hotel Front Desk Clerk to join our team. In this role, you will be responsible for registering guests, assigning rooms, and providing hotel information. You will also process arrivals and departures, calculate charges, and receive payments.

• Registration and Room Assignment: Register arriving guests, assign rooms, and ensure that all necessary information is accurate and up-to-date.
• Guest Services: Provide information on hotel facilities and services, including amenities, parking, and housing options.
• Departure Processing: Process guests' departures, calculate charges, and receive payments in a timely and efficient manner.
• Maintenance and Inventory: Maintain an inventory of vacancies, reservations, and room assignments, ensuring that all data is accurate and up-to-date.
• Emergency Procedures: Follow emergency and safety procedures as outlined by the company.

• Clerical Duties: Perform various clerical tasks, such as faxing, filing, and photocopying.
• Telephone Support: Answer telephone calls and relay messages to guests and staff members.
• Wake-Up Calls: Contact guests to deliver requested wake-up calls.
• Customer Service: Provide exceptional customer service to all guests, responding promptly to their needs and concerns.

This position is located in a hotel, motel, or resort with on-site amenities, housing options, and parking available. The work environment is fast-paced and dynamic, requiring strong organizational and communication skills.

The estimated salary for this position is $30,000 - $35,000 per year, based on industry standards and location.