Configuration Management Technical Lead

1 month ago


Montreal, Quebec, Canada UN News Full time
Job Title: Configuration Management Technical Lead

The International Civil Aviation Organization (ICAO) is seeking a highly skilled Configuration Management Technical Lead to join its team. As a key member of the Digital Transformation Unit, you will play a crucial role in the implementation of the Customer Relationship Management (CRM) digital transformation project.

Key Responsibilities:
  • Assist in evaluating and assessing the compatibility and technical feasibility of the implemented solution.
  • Provide technical insights and suggest necessary modifications and enhancements to the solution.
  • Support the analysis of functional requirements for the CRM digital transformation project.
  • Help develop technical requirements for the CRM development team.
  • Contribute to technical documentation, including reference data and solution mapping.
  • Participate in project decision-making by providing updates and recommendations on technical requirements in relation to business needs.
  • Assist in documenting project technical details as required.
  • Supports the development of comprehensive end-to-end detailed solutions with overall accountability for the technical design and delivery of the System Design Specification (SDS).
Requirements:
  • An advanced-level university degree (Master's degree or academic equivalent) in information technology, or a related field, is required.
  • A minimum of two (2) years of experience in CRM Solution Architecture and delivery is required.
  • A minimum of two (2) years of experience in the analysis, development, implementation, and support of CRM systems, preferably Microsoft Dynamics 365, is required.
  • A minimum of two (2) years of experience in Business Analysis, development, implementation, and Solution Design for ICT Services in the areas of Software Solutions, is required.
  • Experience in the implementation of various IT systems as solutions/delivery manager, is required.
  • Experience in IT software development and acquisition for Corporate Performance Management, is desirable.
Language:

Fluent reading, writing, and speaking abilities in English are required. A working knowledge of any other language of the Organization (Arabic, French, Chinese, Russian, Spanish) is desirable.

Planning and Organizing:

Develops clear goals that are consistent with agreed strategies; foresees risks and allows for contingencies when planning; delivers outputs for which one has responsibility within prescribed time, cost, and quality standards; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Gender Equality:

The ICAO Assembly recently reaffirmed its commitment to enhancing gender equality and the advancement of women by supporting UN Sustainable Development Goal 5 "Achieve gender equality and empower all women and girls." Female candidates are strongly encouraged to apply for ICAO positions, especially in the Professional and higher level categories.

Benefits:

ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC). The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65.


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