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Ceridian Dayforce HCM Operations Program Manager

2 months ago

Toronto, Ontario, Canada BDO Canada Full time
About the Role

BDO Canada is seeking a seasoned professional to lead the Ceridian Dayforce HCM Operations Program as a Team Lead. This critical role demands a minimum of 5 years of experience in leading client engagements, managing a team, and executing on engagements leveraging technical, problem-solving, and leadership skills to ensure optimal service delivery and client satisfaction.

Key Responsibilities
  • Lead the continuous delivery and improvement of the Ceridian Dayforce Operations program
  • Provide expert guidance and leadership to both internal teams and external clients, ensuring alignment with best practices and service expectations
  • Proactively manage the overall backlog and work assignments of the team, including the management of incidents and requests, ensuring swift resolution and minimal impact to client operations
  • Develop and maintain troubleshooting guides, diagnostic tools, and knowledge bases to enhance service efficiency and effectiveness
  • Oversee the efficient utilization of functional & technical resources and ensure all Knowledge Transfer Plans are up-to-date and effectively implemented
  • Strategically manage client relationships, setting and managing expectations across all stakeholders
  • Lead, mentor, and develop a team of technology professionals, fostering a culture of continuous improvement and service excellence
  • Contribute to the strategic planning and development of services offerings, identifying opportunities for growth and improvement
  • Ensure alignment with the company's architectural and delivery management standards, providing continuous feedback for delivery and service enhancements
Requirements
  • Minimum 5 years of experience executing on Ceridian Dayforce HCM engagements
  • Certification in Ceridian Dayforce HCM
  • Proven ability to solve complex problems in dynamic and diverse environments
  • Excellent time management and organizational skills, with a keen attention to detail
  • Extensive knowledge of ITIL best practices, with relevant certifications preferred
  • Exceptional communication and customer service skills, capable of managing and exceeding client expectations
  • Strong leadership and team development skills, with a track record of mentoring and developing high-performing teams
  • Experience in business process mapping, change management, and effectively managing multiple engagements simultaneously
  • Solid understanding of common HCM business practices, with additional certifications in related fields being a significant asset, like:
  • Canadian Payroll Association certification
  • Ceridian Canadian Payroll certification
  • Ceridian Canadian Benefits certification
What We Offer
  • Opportunity to work remotely from anywhere in Canada
  • Being part of a respected and supportive team that values your input and expertise
  • Access to continuous learning and development opportunities
  • Inclusive and innovative work culture focused on service excellence and career growth