Dayforce Support Analyst

3 weeks ago

Toronto, Ontario, Canada Accor Full time

At Accor, we are seeking a highly skilled Dayforce Support Analyst to join our team. As a key member of our global HCM software platform support team, you will be responsible for analyzing, configuring, validating, and resolving issues related to our Dayforce by Ceridian platform.

Key Responsibilities:

  • Assist Accor's NCA hotels, residential properties, and other business sites with configuration enhancements or issues, including rules and policies related to scheduling, timekeeping, punch policies, time off entitlements, and updates to payroll earnings and deductions codes.
  • Liaise with key stakeholders, 3rd level support staff, and end-users to ensure the system works at optimal levels of performance and availability.
  • Assist with on-site training for the Workforce Management, People, Payroll, and other modules within Dayforce at locations across North America.
  • Understand and respond proactively to business needs as they apply to the usage and support of restricted systems and/or applications.
  • Track change requests and evaluate the need for system configuration changes.
  • Develop and maintain up-to-date training resources, tools, documented best practices, and workshops for back office, end-users, and system administrators.
  • Create a yearly calendar to proactively schedule and address critical and/or reoccurring tasks.
  • Conduct regular audits on the Dayforce system and current configuration to ensure compliance with federal, state/provincial, local laws, and company policy.

Projects (20%):

  • Provide support in planning, testing, and implementing application upgrades.
  • Work cross-functionally as appropriate to facilitate the roll-out and deployment of additional interfaces or integrations.
  • Support all Mergers and Acquisitions where system implementation is required.

This role will require approximately 10% travel.

Qualifications:

  • Hands-on experience supporting and maintaining Dayforce environments and applications.
  • 3-5 years' experience supporting an HCM/Payroll system.
  • Bilingual in both English and French preferred.
  • Strong analytical and problem-solving skills.
  • Ability to handle complex business problems within the context of technical solutions.
  • Ability to manage multiple tasks and support calls with minimal direction.
  • Experience using MS Excel to combine, integrate, and review data.
  • Experience using MS Teams and SharePoint to collaborate with other team members.
  • Exceptional time management and project management skills.
  • Ability to lead, collaborate, and work effectively within cross-functional teams.
  • Ability to simplify documentation and technical information for a larger non-technical audience.
  • Experience developing training guides, processes, and reference documents as well as delivering training workshops, webinars, and other learning tools.
  • Excellent people skills with the ability to communicate easily and effectively in multiple media and to all levels of the Corporate office and property sites.

Our Commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why Work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

#LI-GY1

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