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Residential Title Services Manager

2 months ago

Toronto, Ontario, Canada Chicago Title Canada Full time

At Chicago Title Canada, we're seeking a highly skilled Residential Title Services Manager to join our team. As a key member of our organization, you will be responsible for supporting the Assistant Vice President, Client Services, and ensuring that our clients receive exceptional service.

Key Responsibilities:

  • Monitor employee productivity and provide backup support as needed.
  • Identify opportunities to increase efficiency and implement strategies to boost productivity.
  • Provide constructive feedback, coaching, and mentoring to team members.
  • Conduct one-on-one meetings and performance reviews.
  • Ensure employees adhere to company policies and procedures.
  • Review and interpret title opinions, off-title searches, and supporting documentation.
  • Provide information to clients regarding title insurance, coverage, and underwriting guidelines.
  • Maintain new and existing client relations, providing exceptional customer service.

Qualifications:

  • Law Clerk designation from a community college.
  • Minimum five years' residential real estate experience in a law firm and/or title insurance environment.
  • Minimum three years' experience in a supervisory or managerial role.
  • Strong understanding of residential real estate practices, title issues, and their resolution.
  • Excellent coaching and mentoring skills, with the ability to train and develop new and existing staff.
  • Strong written and oral communication skills.
  • Strong analytical and problem-solving skills, with the ability to make decisions quickly and confidently.
  • Ability to pay attention to detail while managing multiple tasks in a fast-paced environment.
  • Strong organizational and time management skills.
  • Strong computer skills, including thorough knowledge of Microsoft Office, Teraview, and Conveyancing platforms.