Residential Title Services Manager
1 month ago
At Chicago Title Canada, we're seeking a highly skilled Residential Title Services Manager to join our team. As a key member of our organization, you will be responsible for supporting the Assistant Vice President, Client Services, and ensuring that our clients receive exceptional service.
Key Responsibilities:
- Monitor employee productivity and provide backup support as needed.
- Identify opportunities to increase efficiency and implement strategies to boost productivity.
- Provide constructive feedback, coaching, and mentoring to team members.
- Conduct one-on-one meetings and performance reviews.
- Ensure employees adhere to company policies and procedures.
- Review and interpret title opinions, off-title searches, and supporting documentation.
- Provide information to clients regarding title insurance, coverage, and underwriting guidelines.
- Maintain new and existing client relations, providing exceptional customer service.
Qualifications:
- Law Clerk designation from a community college.
- Minimum five years' residential real estate experience in a law firm and/or title insurance environment.
- Minimum three years' experience in a supervisory or managerial role.
- Strong understanding of residential real estate practices, title issues, and their resolution.
- Excellent coaching and mentoring skills, with the ability to train and develop new and existing staff.
- Strong written and oral communication skills.
- Strong analytical and problem-solving skills, with the ability to make decisions quickly and confidently.
- Ability to pay attention to detail while managing multiple tasks in a fast-paced environment.
- Strong organizational and time management skills.
- Strong computer skills, including thorough knowledge of Microsoft Office, Teraview, and Conveyancing platforms.
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