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Customer Service Representative

2 months ago

Concord, Ontario, Canada Mowen Insurance Brokers oa A Division of Oracle RMS Full time
About the Job

We are seeking a highly motivated and customer-focused Technical Service Representative to join our team at Mowen Insurance Brokers, operating as A Division of Oracle RMS. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, while also having the opportunity to sell new business and increase revenue.

Key Responsibilities:
  • Provide timely and effective support to clients via phone, email, and other communication channels
  • Respond to client inquiries and resolve issues in a professional and courteous manner
  • Upsell and cross-sell insurance products and services to clients
  • Collaborate with internal teams to ensure seamless service delivery
  • Meet or exceed sales targets and performance metrics
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and other software applications
  • High school diploma or equivalent required; post-secondary education in a related field an asset