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Senior Software Developer

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Toronto, Ontario, Canada Foilcon Full time

Job Title: Senior Software Developer - CRM Specialist

Job Summary:

Foicon is seeking a highly skilled Senior Software Developer - CRM Specialist to join our team. As a key member of our development team, you will be responsible for designing, developing, and implementing end-to-end CRM solutions that align with business objectives.

Key Responsibilities:

  • Translate technical systems specifications into working applications by developing detailed programming/User Interface Specifications/Screen Design Documents.
  • Create functional and technical design documentation for customization, extensions, and configurations.
  • Refine and clarify designs during software development and implementation.
  • Develop system use cases to align with the out-of-box ADX Portal and Dynamics CRM capabilities.
  • Configure and/or customize the portal and/or application by writing and/or generating code.
  • Code and unit test code, provide subject matter expertise in supporting System Integration Testing and User Acceptance Testing.
  • Conduct Knowledge Transfer sessions with the project team resources.
  • Conduct and support deployment of code changes with lower-level environments and production.
  • Provide subject matter expertise and hands-on engagement to conduct Root Cause Analysis of environment and application issues.

Requirements:

  • 7-10 years of experience as a Senior Software Developer - CRM.
  • In-depth knowledge of CRM platform (e.g. Microsoft Dynamics) and its features, including portal technologies such as ADX studio.
  • Proven experience developing and implementing end-to-end CRM solutions that align with business objectives.
  • Proficiency in CRM customization and configuration, including creating custom fields, workflows, process automation, and data integration.
  • Strong proficiency in developing custom solutions using Microsoft Dynamics CRM development tools.
  • Experience with data migration and transformation in Dynamics CRM.
  • Knowledge of data modeling and database design principles within the context of Dynamics CRM.
  • Knowledge of API integration methods to connect CRM systems with other applications.
  • Experience with programming languages and scripting for customizations and integrations.

Methodology, Problem Solving, and Analysis Skills:

  • Demonstrated ability to assess complex and diverse information/system needs and develop IT solutions.
  • Complete knowledge of SDLC methodologies, e.g. Agile development environment.
  • Familiarity with version control systems to manage code changes and collaborate with other developers.
  • Experience developing integrated test scenarios, identifying test data, executing test scenarios, and documenting test results.
  • Experience in providing Go-live support and conducting post-implementation reviews.
  • Ability to identify the root cause of problems and provide viable solutions.
  • Strong analytical skills to diagnose and resolve technical issues, performance bottlenecks, and system errors in Dynamics CRM solutions.
  • Ability to collaborate with cross-functional teams, including developers, analysts, testers, and business users.
  • Experience working with CRM vendors, understanding product roadmaps, and evaluating third-party integrations.
  • Proficiency in analyzing data and trends to identify opportunities for process improvement and enhanced customer experiences.
  • Ability to perform data-driven decision-making to optimize CRM performance and functionality.
  • Creative thinking and the ability to devise innovative solutions to unique challenges.

Planning, Documentation, and Communication:

  • Experience conducting stakeholder interviews, gathering requirements, and documenting use cases.
  • Ability to translate business requirements into effective CRM solutions, ensuring alignment with organizational goals.
  • Experience in creating and documenting the technical design, development, and delivery of specified technology solutions.
  • Ability to design and articulate complex technical concepts into executable development work packages.
  • Excellent verbal and written communication skills to effectively convey technical information to both technical and non-technical stakeholders.
  • Experience in providing estimations of project delivery based on business requirements.
  • Experience presenting solution designs, project updates, and recommendations to management.
  • Demonstrated skill in planning and managing change within an organization when implementing new CRM systems or processes.

Desirable Skills:

  • Bachelor's Degree in Information Technology, Engineering, or related field.
  • Relevant certification from CRM platform provider (e.g. Microsoft Certified: Dynamics 365 Developer) is an asset.

Must-Haves:

  • 7-10 years of experience as a Senior Software Developer - CRM.
  • In-depth knowledge of CRM platform (e.g. Microsoft Dynamics) and its features, including portal technologies such as ADX studio.

Nice to Have:

  • ADX studio.