Hotel Receptionist

2 days ago


Falcon Beach, Canada The Hotel At Falcon Lake Full time
Job Title:

Front Desk Agent

Job Summary:

The Hotel At Falcon Lake is seeking a motivated and organized Front Desk Agent to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Duties and Responsibilities:
  • Guest Services: Greet and register guests, provide information on hotel facilities and services, and assist with special requests.
  • Front Desk Operations: Handle room reservations, cancellations, and changes, as well as process room assignments and key distributions.
  • Cash Handling: Process guest payments, balance cash, and complete cash reports.
  • Communication: Answer phone calls, respond to guest inquiries, and communicate with other departments as needed.
  • Administrative Tasks: Perform clerical duties, including faxing, filing, and photocopying.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience is an asset.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and attention to detail.
Benefits:
  • Health Benefits: Dental plan, disability benefits, health care plan, and paramedical services coverage.
  • Other Benefits: Free parking, learning/training paid by employer, and on-site amenities.

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