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Front Desk Agent
Job Summary:The Hotel At Falcon Lake is seeking a motivated and organized Front Desk Agent to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.
Duties and Responsibilities:- Guest Services: Greet and register guests, provide information on hotel facilities and services, and assist with special requests.
- Front Desk Operations: Handle room reservations, cancellations, and changes, as well as process room assignments and key distributions.
- Cash Handling: Process guest payments, balance cash, and complete cash reports.
- Communication: Answer phone calls, respond to guest inquiries, and communicate with other departments as needed.
- Administrative Tasks: Perform clerical duties, including faxing, filing, and photocopying.
- Education: Secondary (high) school graduation certificate.
- Experience: Experience is an asset.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and attention to detail.
- Health Benefits: Dental plan, disability benefits, health care plan, and paramedical services coverage.
- Other Benefits: Free parking, learning/training paid by employer, and on-site amenities.
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