Customer Service Representative

1 month ago


Red Deer, Alberta, Canada City of Red Deer Full time

The Opportunity:

We are seeking a highly skilled Customer Service Representative to join our team at the City of Red Deer. As a key member of our recreation and leisure services team, you will provide exceptional customer service to ensure a positive experience for our patrons.

About the Role:

This is a dynamic and fast-paced role that requires strong communication and problem-solving skills. You will be responsible for providing administrative support to deliver quality recreation and leisure services, while also ensuring the health and safety of patrons and staff.

Key Responsibilities:

  • Provide quality customer service to ensure customer transactions are processed accurately and inquiries are handled appropriately.
  • Provide administrative support to deliver quality recreation and leisure services.
  • Monitor the security of the area to ensure the health and safety of patrons and staff.
  • Work irregular hours to meet the needs of the business, including evenings, weekends, and holidays.
  • Develop and maintain positive relationships with customers, colleagues, and community partners.
  • Participate in ongoing training and professional development to enhance skills and knowledge.

Requirements:

  • Completion of Grade 12 or equivalent.
  • Two (2) years of customer service experience with regular cash handling in a busy environment.
  • Personify The City's Values and RISE Principles (Respect, Integrity, Service, and Excellence).
  • Proficiency in computer-based systems and software, including point of sale (POS) systems and recreation booking software.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Exceptional customer service skills and ability to thrive in a team environment.
  • Ability to handle difficult situations and customers.
  • Current Intermediate First Aid Certification.

What We Offer:

The City of Red Deer offers a competitive salary range of $29.07 to $30.60 per hour, as well as a comprehensive benefits package and opportunities for professional development.

How to Apply:

Only those selected for an interview will be contacted. We thank all applicants for their interest in this opportunity.



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