Senior Trade Support Analyst

3 weeks ago

Toronto, Ontario, Canada AGF Investments Full time

About the Role:

The Senior Trade Support Analyst - Investment Operations will be responsible for monitoring and supporting all aspects of the Investment Trading function, including trading application user support, daily cash & asset reconciliations, corporate actions processing, trade processing and corrections, securities setup and security master data support. This role will also involve liaising with vendors for troubleshooting and administration of application configuration, as well as providing general support to client groups and participating in new product launches and ad-hoc projects.

Your Responsibilities:

  • Provide front-line support for the trading and analytics platform, Bloomberg AIM and Bloomberg PORT, as well as downstream applications such as Eagle and Barraone.
  • Responsible for timely and efficient resolution of issues with specified Investment Operations systems, in particular Bloomberg AIM.
  • Support the daily ETF processes, including ETF Order Approval and Processing, and End of Day Basket Reconciliation.
  • Contribute to ongoing enhancement of user experience through understanding the business model, business rules etc.
  • Track vendor related issues from discovery to resolution; monitor Issue logs to ensure all issues are addressed and escalated appropriately.
  • Apply analytical skills to resolve problems and deliver viable solutions. Anticipate obstacles and execute proactive approach to issues.
  • Build and maintain positive working relationships within the team, through regular communication, information sharing and collaboration on problem solving.
  • Customer Service oriented, placing high priority on responsive and a timely follow-up to user base with status updates.
  • Provide 2nd level support on overnight system processing as issues arise.
  • Liaise and collaborate with other teams and departments to facilitate end-to-end solutions to user issues.

Your Qualifications:

  • 2-5 years of experience in Front Office Trade Support, ideally with BUY-SIDE Trade Operations organization.
  • Advanced knowledge of BUY-SIDE Trading systems and workflow, such as Bloomberg Professional Applications (AIM, TOMS, PORT Plus/Enterprise) or similar systems, BNY Mellon Nexen, and SS&C would be an asset.
  • Advanced knowledge of varied market instruments and their trading life cycle, including Domestic and International Equities, FI Instruments, Exchange Trade Funds, Currency Forwards, Options, Credit Default Swaps, Total Return Swaps, Term Loans.
  • Advanced knowledge in MS Office (specifically Excel formulas, macros & VBA).
  • Strong knowledge and experience with writing SQL/Oracle queries, strong comprehension of relational databases.
  • Strong Investment management and Mutual Fund product knowledge.
  • Strong Investment data knowledge, specifically in Financial instrument data attributes, Security Master data.
  • Technical literacy, able to understand complex issues and translate these issues down to the lowest common denominator.
  • Demonstrated experience in adding operational efficiencies at the process and systems level.
  • Service minded and client oriented.
  • Strong negotiation and influencing skills.

Your Competencies:

  • Strong Teamwork and collaborative attitude, can work effectively with others in a collaborative environment.
  • Ability to work independently, under tight timelines, with great attention to detail.
  • Self-motivated and positive attitude.
  • Strong customer service focus.
  • Excellent problem-solving skills.
  • Ability to handle stressful situations, with time-sensitive deadlines.
  • Results oriented: focused on getting things done within defined timelines with tangible and measurable deliverables.
  • Relationship building able to build, maintain and manage strong relationships with investment managers, analysts, and other Investment Operations teams.

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