Client Manager

2 weeks ago

Mississauga, Ontario, Canada Brand Momentum Full time
Job Title: Client Manager

As a Client Manager at Brand Momentum, you will play a key role in managing the development and execution of plans and programs for our clients. This position is responsible for maintaining and growing superlative client relationships, providing strong thought leadership, and driving business growth with a proactive approach.

Key Responsibilities:
  • Lead client account management and serve as the primary point of contact for all client-related matters
  • Build and maintain strong, deep client relationships through effective communication and strategic planning
  • Develop and execute project plans that deliver value-added results and excellence, aligned with client goals and objectives
  • Lead client meetings and ensure continuous alignment on client deliverables
  • Provide clear program expectations to internal and external team members, while holding them accountable to deliver against scope and timelines
  • Track performance metrics to identify challenges and opportunities, and develop effective action plans to maintain optimal performance
  • Lead and manage multiple program budgets, workbacks, status documents, and worst-case scenario planning
  • Prepare and present regularly scheduled performance updates and reports
  • Escalate issues and opportunities in a timely and proactive manner
Requirements:
  • Post-Secondary degree, preferably in Business
  • 3+ years experience in an Account/Client management role
  • Excellent client relationship management skills, with a client-focused and proactive approach
  • Extremely detailed and organized, with excellent follow-through
  • Excellent Project Management skills, with the ability to manage multiple projects with diligence
  • Effective analytical and problem-solving skills, sound judgment, strong decision-making ability, and courage to make quick decisions and communicate with confidence
  • Ability to lead and inspire a team of account managers and coordinators effectively and efficiently
  • Must be organized, detail-oriented, and able to translate big-picture ideas into objectives and rollout
  • Excellent communication skills – written and verbal
What We Offer:
  • An opportunity for long-term growth within a dynamic and growing agency
  • Ability to make an immediate impact to support and grow our digital business
  • A chance to feel good about the remarkable work that you/we do for our clients
  • A position with a competitive compensation package

At Brand Momentum, we are committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.

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