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Enterprise Cloud Services Operations Manager

1 week ago

Ottawa, Ontario, Canada SAP SE Full time

At SAP SE, we empower you to bring out your best. Our company culture is centered around collaboration and a shared passion for innovation.

We offer a highly collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options for employees to choose from.

SAP Enterprise Cloud Services (ECS) is a leading provider of private cloud managed services that offers SAP applications in the HANA Enterprise Cloud. Our ECS Delivery Technical Operations team is responsible for 24x7 operations of these business-critical SAP systems in the cloud.

We are seeking a visionary leader to join our team as a People & Operations Manager for our Americas region, consisting of Linux & Cloud platform specialists, including experts in Linux HA Cluster technology (SuSE Pacemaker).

In this role, you will work towards building a cohesive and motivated team with a strong culture of collaboration. You will ensure business continuity by effective management of the team's work – both daily operations and projects.

You will collaborate with the team to achieve their development plans and provide clear and timely feedback regarding their performance. You will identify and drive initiatives to increase the quality of operations support from the team, reduce outages, improve efficiency, identify and plug process gaps and do effective resource planning and utilization.

This is an opportunity to bring in functional expertise in OS (primarily Linux), cloud platforms (Azure, AWS, GCP, VMWare, IBM Cloud), automation & container technologies like Docker, Kubernetes, Ansible etc.