FT Supervisor

4 weeks ago

NiagaraontheLake, Ontario, Canada Tapestry Full time

At Tapestry, we're looking for a talented FT Supervisor to join our team. As a key member of our retail team, you'll be responsible for creating a high-energy, sales-focused environment that exceeds customer expectations.

Key Responsibilities:

  • Ensure all customers receive exceptional service according to our Kate Spade approach standard.
  • Inspire your team to meet and exceed performance standards.
  • Take initiative to address development needs and maintain a confident floor presence.
  • Act as an advocate for your team and create partnerships with colleagues.
  • Represent the brand effectively in all situations.

Requirements:

  • Experience in a retail service environment in a management role.
  • Knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
  • Ability to communicate effectively with customers and staff, and drive sales.
  • Flexibility to work a variety of schedules, including nights, weekends, and public holidays.

Competencies:

  • Courage: Provide direct, positive, and corrective feedback to others.
  • Creativity: Develop new and unique ideas to drive business results.
  • Customer Focus: Meet customer expectations and improve products and services.
  • Dealing with Ambiguity: Cope with change and uncertainty.
  • Drive for Results: Exceed goals and push for results.
  • Interpersonal Savvy: Build relationships and communicate effectively.
  • Learning on the Fly: Learn quickly and adapt to new situations.

Competencies for All People Managers:

  • Strategic Agility: Anticipate future consequences and trends.
  • Developing Direct Reports and Others: Provide challenging tasks and development opportunities.
  • Building Effective Teams: Foster open dialogue and teamwork.

At Tapestry, we're committed to diversity, equity, and inclusion. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer experiences.

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