Associate Director

2 months ago

Halifax, Nova Scotia, Canada MUFG Investor Services Full time

About the Role

We are seeking an experienced Associate Director to join our Global Support Team at MUFG Investor Services. As a key member of our team, you will be responsible for providing day-to-day support for our Real Estate and Real Asset products, including Yardi and other applications utilized by our internal and external stakeholders.

Key Responsibilities

  • Act as business solution owner for applications within Real Estate and Real Asset operating models and provide SME-level support as required.
  • Work virtually and globally to deliver a consistent service to internal and external stakeholders irrespective of their location or time-zone.
  • Assist in the development of processes and best practice standards that will be applied either to the Global support team or other functions leveraging RE/RA applications or tools.
  • Provide business solutions working with internal and external stakeholders to analyze requirements and gaps and define/implement solutions as needed.
  • Support Product lead on Product roadmap items including system integrations, platform enhancements, and new acquisitions as needed.
  • System management from a SOC 1 perspective ensuring all relevant protocols are being respected and all reporting is completed and recorded.
  • Management & development of the Real Estate help desk function.
  • Support the business development and Client Integration teams to attract new business and onboard to the Target Operating Model.
  • Work closely with the Client Operations team to ensure optimum system usage and remediation of system configuration/processing methodology where required.
  • Stay current with new technologies, tools or applications and acquire new skills required to cater to changing demands.
  • Provide additional ad-hoc support and solutions.

About Us

MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing. We're in 17 global locations and provide an exceptional hub of talent to thrive.

What We Offer

We offer a vibrant culture, connected team, love of innovation, laser client focus, and next-level learning and development. We also offer hybrid working arrangements, allowing you to balance your work and personal life.

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