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Housekeeping Supervisor

2 months ago

Yellowknife, Northwest Territories, Canada Nova Hotels Full time
Job Summary

We are seeking a highly motivated and experienced Housekeeping Supervisor to join our team at Nova Hotels. As a key member of our hotel operations team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction.

Key Responsibilities
  • Housekeeping Department Management
    • Oversee the daily operations of the housekeeping department, ensuring that all tasks are completed efficiently and effectively.
    • Manage a team of housekeeping staff, providing guidance and support to ensure excellent service delivery.
  • Guest Satisfaction
    • Ensure that all guest rooms and public areas are maintained to the highest standards of cleanliness and presentation.
    • Respond promptly to guest complaints and concerns, resolving issues in a professional and courteous manner.
  • Inventory Management
    • Manage the inventory of housekeeping supplies, ensuring that all necessary items are available and in stock.
    • Conduct regular audits to ensure that all inventory is accurately recorded and accounted for.
  • Training and Development
    • Provide training and development opportunities to housekeeping staff, ensuring that they have the skills and knowledge required to perform their duties effectively.
    • Conduct regular performance evaluations, providing feedback and coaching to staff to improve their performance.
Requirements
  • Education and Qualifications
    • High school diploma or equivalent required.
    • Post-secondary education in hospitality or a related field an asset.
  • Experience
    • Minimum 2 years of experience in a housekeeping supervisory role, preferably in a hotel or hospitality environment.
    • Proven track record of excellent customer service and guest satisfaction.
  • Skills and Abilities
    • Excellent communication and leadership skills.
    • Ability to work effectively in a fast-paced environment.
    • Strong problem-solving and analytical skills.
What We Offer
  • Competitive Compensation
    • Salary range: $ [insert salary range]
  • Benefits
    • Extended health benefits for full-time employees.
    • Staff rates at any of our locations throughout NWT, Saskatchewan, and Alberta.
  • Professional Development
    • Opportunities for career advancement and professional development.