Hotel Operations Manager

4 weeks ago


Yellowknife, Northwest Territories, Canada Explorer Hotel Full time
Job Title: Hotel Clerk Supervisor

We are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team at Explorer Hotel. As a key member of our operations team, you will be responsible for overseeing the daily activities of our hotel staff, ensuring exceptional customer service, and maintaining the highest standards of quality and efficiency.

Key Responsibilities:
  • Supervise and coordinate the work of hotel staff, including front desk, housekeeping, and maintenance teams.
  • Assist guests with special needs and ensure their satisfaction with our services.
  • Coordinate and review work assignments, ensuring timely completion and quality of tasks.
  • Hire, train, and develop staff in job duties, safety procedures, and company policies.
  • Maintain the operation of computer systems, equipment, and machinery, and arrange for repairs to ensure business continuity and customer service delivery.
  • Requisition materials and supplies as needed.
Requirements:
  • Secondary (high) school graduation certificate.
  • Experience in a supervisory or management role in a hotel or hospitality setting is an asset.
Benefits:
  • Dental plan.
  • Health care plan.
  • Life insurance.
Working Conditions:
  • 35 to 40 hours per week.
  • English is the primary language of communication.


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