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Senior Vice President of Organizational Development
2 months ago
About the Role
Community Living Mississauga is seeking a highly experienced and visionary leader to fill the position of Senior Director of Operations. This key role will provide strategic leadership in developing, strengthening, and implementing effective operational systems within the organization.
Key Responsibilities
- People and Organizational Leadership:
- Provide leadership, consultation, and ongoing support to each Director in the establishment and implementation of their plans to develop and enhance support.
- Establish and monitor departmental goals and define expectations regarding accountability, timeframes, measurable outcomes, and accomplishments.
- Support employee relations, including policy and procedure interpretation, counseling, conflict resolution, and more.
- Provide visibility and presence for employees through the identification of development opportunities, supporting the succession planning process, cultivating new skills, and offering coaching opportunities.
- Champion diversity, accessibility, equity, and inclusion efforts.
- Support positive labor relations and union working relationships.
- Foster a positive, fair, healthy, inclusive, and safe work environment that is adaptable to the changing needs of the community.
- Ensure appropriate and safe working conditions in all work sites to enable employees to carry out their duties and to ensure agency properties and equipment meet health and safety and fire safety standards.
- Risk Management, Operational and Strategic Planning:
- Develop, monitor, and implement operational plans that support the strategic direction of Community Living Mississauga and address the needs identified in the Personal Outcome process.
- Contribute to and communicate the organization's strategic plan as well as future directions within the organization.
- Identify opportunities for continuous improvement and provide recommendations on new service areas or the growth of existing services.
- Utilize data metrics to develop action plans regarding operational trends, program requirements, and potential areas of opportunity for best practice implementation.
- Oversee the daily operations of all program department areas and ensure high-quality support is consistently provided to the community.
- Provide necessary reports as required with external authorities and funders, as well as internal reports on trends, variances, and anomalies.
- Service Delivery, Financial Management, and Information Technology:
- Assist the Executive Director in planning, developing, preparing, and presenting annual operational budgets.
- Monitor service delivery and service quality to ensure the effectiveness of processes and procedures, including intakes and referrals, employee selection, and person-centered planning and implementation.
- Ensure that complete and accurate financial records are maintained and uphold accountability for the effective use of departmental resources and expenditures.
- Stay up to date with legislative and regulatory requirements and ensure that all policy and procedure manuals are complete, current, and accessible.
- Support clear and consistent organizational communication by providing relevant information and insights to the Executive Director and Senior Management team regarding service, quality, and community development initiatives.
- Provide strategic and operational oversight of all information technology initiatives, including management information data systems, the integration and adaptation of organizational systems, and staying abreast of new and emerging technologies.
- Building Relationships, Advocacy, and Championing Innovation:
- Analyze and research community and sector needs and support advocacy efforts internally and externally.
- Represent the organization and liaise with governments, community partners, provincial associations, and other relevant bodies.
- Develop, foster, and facilitate new and existing community connections and communicate Community Living Mississauga's Vision, Mission, and Values to the broader community.
- Represent the organization at local committees, tables, and external meetings to promote, educate, and communicate Community Living Mississauga's Mission and Values.
- Participate in community collaborative initiatives, inter-agency planning, and coordination activities focused on improving outcomes for the community.
Qualifications
Post-secondary degree in the Health Services Field, Business Administration, or related discipline. Candidates may also have a combination of related education and experience.
A minimum of 10 years or more of Senior Management Experience in a leadership role (i.e. Director, Sr. Director, Vice President), with a strong understanding of the Developmental Services field or Not-For-Profit sector.
Previous experience working at both the operational and strategic levels within a results-based organization.
Working knowledge of Personal Outcome Measures approach to support and service delivery.
Previous experience working in a unionized environment is considered an asset.
