Senior Service Operations Manager
1 week ago
Role Overview
PrairieCoast equipment is a dynamic organization that values its employees and strives for excellence in service operations. As a Service Manager, you will play a crucial role in driving business growth by optimizing service operations and ensuring customer satisfaction.
Key Responsibilities
- Manage service operations within the repair shop to maximize return on investment by streamlining processes and enhancing internal and external customer satisfaction.
- Grow profitable service labor sales and exercise disciplined expense control to drive business growth.
- Attract, retain, and effectively engage department personnel to foster a high-performing team.
Requirements
- At least 3 years of experience in Shop Service Department operations, with a proven track record of driving business growth and improving customer satisfaction.
- Strong analytical and problem-solving skills, with the ability to analyze and interpret internal reports.
- Excellent communication and interpersonal skills, with the ability to write and speak effectively to individuals and groups.
- Familiarity with John Deere and competitive products, as well as basic understanding of financial principles relative to Service Department operations.
- Ability to work extended hours and weekends, with a strong focus on delivering results and meeting business objectives.
Why Join PrairieCoast equipment?
- A competitive compensation package with performance-based bonuses and extended health benefits.
- A referral bonus program and annual sick pay allowance.
- A strong focus on training and leadership development, with opportunities for career advancement.
What We Offer
- A dynamic and supportive work environment that values employee growth and development.
- A comprehensive employee assistance program and employee discounts.
- A strong focus on customer satisfaction and service excellence.
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