Senior Service Operations Manager

1 week ago


Prince George, British Columbia, Canada PrairieCoast equipment Full time

Role Overview

PrairieCoast equipment is a dynamic organization that values its employees and strives for excellence in service operations. As a Service Manager, you will play a crucial role in driving business growth by optimizing service operations and ensuring customer satisfaction.

Key Responsibilities

  • Manage service operations within the repair shop to maximize return on investment by streamlining processes and enhancing internal and external customer satisfaction.
  • Grow profitable service labor sales and exercise disciplined expense control to drive business growth.
  • Attract, retain, and effectively engage department personnel to foster a high-performing team.

Requirements

  • At least 3 years of experience in Shop Service Department operations, with a proven track record of driving business growth and improving customer satisfaction.
  • Strong analytical and problem-solving skills, with the ability to analyze and interpret internal reports.
  • Excellent communication and interpersonal skills, with the ability to write and speak effectively to individuals and groups.
  • Familiarity with John Deere and competitive products, as well as basic understanding of financial principles relative to Service Department operations.
  • Ability to work extended hours and weekends, with a strong focus on delivering results and meeting business objectives.

Why Join PrairieCoast equipment?

  • A competitive compensation package with performance-based bonuses and extended health benefits.
  • A referral bonus program and annual sick pay allowance.
  • A strong focus on training and leadership development, with opportunities for career advancement.

What We Offer

  • A dynamic and supportive work environment that values employee growth and development.
  • A comprehensive employee assistance program and employee discounts.
  • A strong focus on customer satisfaction and service excellence.


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