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Scotia iTRADE Customer Service Representative

2 months ago

Ottawa, Ontario, Canada Scotiabank Full time
Job Title: Scotia iTRADE Customer Service Representative

Are you passionate about delivering exceptional customer service and helping clients achieve their financial goals? We're seeking a highly motivated and customer-focused individual to join our Scotia iTRADE Contact Centre team as a Customer Service Representative.

About the Role:
  • Provide personalized support to clients through inbound and outbound calls, ensuring a memorable and satisfying experience.
  • Utilize your problem-solving skills to resolve client inquiries and concerns in a timely and professional manner.
  • Stay up-to-date on investment products and procedures, providing expert advice and guidance to clients.
  • Collaborate with your team to maintain a positive and inclusive work environment, promoting a culture of passion, accountability, and collaboration.
Requirements:
  • Fluency in both English and French.
  • Strong knowledge of investment products and procedures relating to securities settlement.
  • Ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks.
  • Excellent written and verbal communication skills.
  • Strong time-management and prioritization skills.
  • Positive attitude and enthusiasm for learning new tasks and skills.
What We Offer:
  • Competitive pay and benefits package.
  • Opportunity to gain valuable industry knowledge and experience.
  • Chance to advance your career through other roles within Wealth Management and Scotiabank.
  • Inclusive and diverse work environment.
  • Customized and comprehensive training program.
Employment Details:

We value employee training and development, providing comprehensive training for all successful candidates. Training takes place Monday-Friday from 9am – 5pm and includes a 4-week onboarding training for all hires and an additional 7 week training for successful individuals who require support to complete their licensing (CSC, CPH) courses.

The Scotia iTRADE Contact Centre is open 8am-8pm Monday to Friday. Due to the nature of a contact centre environment, flexibility to work evening shifts is required.

Scotiabank is committed to providing an inclusive, diverse, and accepting environment for all employees. Diverse backgrounds and experiences are what make us better as a whole. If you need specific accommodations during the hiring process, let us know and we will work with you.