Network Systems Analyst

2 weeks ago

Ottawa, Ontario, Canada City of Ottawa Full time
Job Summary

We are seeking a highly skilled Network Systems Analyst to join our team at the City of Ottawa. As a key member of our team, you will be responsible for supporting the development and interpretation of tax policy, management of the assessment base, and delivery of reliable billing systems to ensure stable and reliable revenue for the City.

Key Responsibilities
  • Monitor and maintain optimal system performance and maximize the use and effectiveness of AMI data
  • Create reports for data analysis and custom requests
  • Contribute to ongoing service delivery and service improvement initiatives in the section
  • Support the City's Automated Metering Infrastructure (AMI) Radio Frequency network
Requirements
  • Completion of 4 year university degree in Electrical Engineering, Computer Science or a related field
  • Minimum of 4 years of experience relating to Radio Frequency Infrastructure, IT infrastructure software applications and database administration, and customer relations
Desirable Skills
  • General knowledge of City, Department and Branch by-laws, policies, procedures, standards and specifications relating to Radio Frequency(RF) equipment, installation and maintenance
  • General knowledge of the installation, operations, auditing, monitoring, fault resolution and maintenance of large Radio Frequency (RF) & cellular based networks
  • General knowledge of the AWWA Guidelines, Water By-Law, municipal water distribution network, component functions, service level issues and billing processes
  • General knowledge of the water metering infrastructure and the impact of various types of meters on troubleshooting AMI network issues
  • Operation and maintenance practices/procedures for water meters in the residential and institution/commercial/industrial sectors
  • General knowledge of the operation and maintenance of hand-held monitoring devices
  • General knowledge of programs requiring water consumption data support such as meter right-sizing, fire line testing and sewer surcharge exemption
  • Knowledge of specialized hardware components and basic inventory methods
  • Knowledge of customer and client service techniques
  • Knowledge of health and related customer concerns relating to RF interference and cellular based networks
  • Data collection/analysis and data base and software administration
  • Computer applications and software relating to the work, such as including MS Office, SAP, Maximo, and data retrieval and analytical applications
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers
Competencies, Skills and Abilities
  • Able to work independently, with minimal direction, and collaboratively with all staff in a team environment
  • Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, to manage competing demands, conflicting priorities, pressures and deadlines
  • Able to liaise effectively with various stakeholders
  • Able to apply customer service skills to respond to service request calls, customer, and/or Councillor initiated questions or complaints
  • Able to apply technical skills to monitor networks, and to troubleshoot/resolve problems with hardware, software and large volumes of data
  • Able to gather/consolidate data, analyze and make judgments on the interpretation of data, and formulate recommendations
  • Possess advanced computer application/technological skills and aptitude
  • Possess effective interpersonal skills and oral/written communication skills
  • Possess strong documentation and writing skills to produce activity and audit reports
  • Able to demonstrate sound judgement and decision-making capabilities
  • Client-service oriented in dealing with management and staff
  • Able to think analytically, and be attentive to accuracy and detail
  • Resourceful, and able to exercise initiative
  • Able to relay technical information in an easily understandable manner

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