Front Desk Associate

1 month ago


Peace River, Canada Nova Hotels Full time
Job Overview:
Nova Hotels is seeking a dedicated Front Desk Associate to join our team. In this role, you will be the first point of contact for guests, providing exceptional customer service and ensuring their stay with us is memorable.

About Us:
Nova Hotels is a family-owned and operated hotel chain based in Western Canada. We pride ourselves on providing comfortable accommodations and top-notch service at an affordable price.

Responsibilities:
- Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise
- Check-in and check-out guests, maintaining accurate records and processing payments
- Handle room reservations, modifications, and cancellations efficiently
- Maintain a clean and organized front desk area, adhering to company standards
- Collaborate with colleagues to ensure seamless operations and high-quality service

Requirements:
- High school diploma or equivalent required
- 1-2 years of experience in a hospitality setting, preferably in a front desk or customer service role
- Excellent communication and problem-solving skills
- Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and responsibilities

What We Offer:
- Competitive salary: $45,000 - $60,000 per year, depending on experience
- Comprehensive benefits package, including health, dental, and vision coverage
- Opportunities for professional growth and development within our company
- Staff rates at all Nova Hotels locations, plus discounts on food and beverage services

About the Role:
This is a full-time position, requiring regular attendance and flexibility to work varied shifts, including evenings, weekends, and holidays. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.
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