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Senior Travel Insurance Claims Specialist
1 month ago
About the Role:
We are seeking a highly experienced Senior Travel Insurance Claims Specialist to join our team at BCAA. As a key member of our claims team, you will play a critical role in ensuring fair and efficient travel insurance claims handling.
Key Responsibilities:
- Administer the travel insurance claims process, ensuring compliance with BCAA's policies, Provincial Statutes, and the BC Insurance Act.
- Review claims information, including hospital records, estimates, invoices, and receipts, to ensure accuracy and completeness.
- Investigate escalated claims and work with third-party adjusters to determine the validity of claims and negotiate settlements.
- Attend Case Review Committee meetings with Service Delivery Partners and provide guidance on claims handling.
- Ensure claims are processed in a timely manner and that settlements are conducted professionally and fairly.
- Maintain organized claims files and ensure that all documentation is complete and up-to-date in accordance with department standards.
- Collaborate with other BCAA departments, including Compliance, Finance, and Underwriting, to ensure best practices and stay current with regulatory expectations.
Requirements:
- You hold a Diploma in Insurance or an equivalent combination of education and experience.
- You have 5-9 years of experience in travel claims assessment, with a strong understanding of insurance statutes and claims processes.
- You are proficient in using MS Office and have strong analytical and troubleshooting skills.
- You are highly organized and possess excellent communication skills, both verbal and written.
What We Offer:
- A competitive salary range of $80,484.96 to $100,606.20.
- A performance bonus target of 9%, with the opportunity to earn up to 15%.
- A comprehensive benefits package, including pension plan and wellness dollars.
- A chance to make a difference every day in the lives of British Columbians, BCAA Members, and our communities.
About BCAA:
BCAA is a BC Top Employer known for putting people first and constantly building a better workplace for all our team members. We're driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share, and Evolve E-Bike Share.
We're committed to providing accessible, inclusive employment and have a long-standing partnership with the Presidents Group, which strives to increase employment opportunities for people living with disabilities.
