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Global ServiceNow Practice Lead

2 months ago

Toronto, Ontario, Canada KPMG IT Service OOD Full time
About the Role

We are seeking an exceptional Global ServiceNow Practice Lead to join our KPMG IT Service OOD team. As a key member of our organization, you will be responsible for driving and growing the ServiceNow footprint within various KPMG firms through a capable delivery team of ServiceNow practitioners across sectors, functions, and technology.

Key Responsibilities
  • Present strong leadership skills with the ability to inspire and motivate a diverse, global team of ServiceNow Solutions and Enterprise Architects to excel in the enterprise space.
  • Help win in the market: Support the KPMG Firms' ServiceNow pursuits with sector, function, and technology acumen through leading pre-sales, solutioning, and delivery hand-off.
  • Drive Firm Strategy: Work with ServiceNow alliance team, drive go-to-market (GTM) strategy, build internal ServiceNow competencies, and build thought leadership to augment business growth; Drive the KDN ServiceNow growth strategy, as a key priority for the firm.
  • Build Long, Trusting Relationships: Build Partner Networks and grow a team culture that focuses on successful and persistent client/inter-firm relationships.
  • Lead People: Build a strong capability of highly motivated, adaptive, and ambitious people that are eager to learn.
  • Spark Innovation/Process Excellence: Provide thought-leadership on new areas of growth to innovate and excel in output.
  • Must have deep knowledge of ServiceNow platform and prior solutioning experience as well.
  • Lead a global ServiceNow presales team, driving revenue growth, and achieving bookings targets for KDN.
  • Work with Sales, Alliance, and GTM teams to create winning proposals and solutions.
  • Collaboration with the Global Solutions Leader for KDN and the Regional Operations Leaders for KDN.
  • Create and maintain a repository of reusable assets for Presales, create pricing and benchmarks over a period.
  • Establish and govern standard processes used across teams by using templates, processes, and tools.
  • Effectively manage and report out on the ServiceNow KDN forecast and report using a centralized, KDN CRM platform.
  • Maintain skill matrix and team readiness for offerings in the official portfolio and for new solutions.
  • Manage architect assignments based on deal qualification processes and justification.
  • Drive acceleration and enablement campaigns with Member Firms and Alliance Teams.
  • Ability to apply a strategic & solution perspective:
  • Ability to build collaborative relationships with a diverse set of groups that enable global, firm-wide growth.
  • Strong inter-personal skills to drive trust, integrity & growth.
  • Executive/board room presence
  • Ability to make & own sound decisions.
  • Crisis management skills
  • Adaptive to a fast-paced changing work environment
  • Strong focus on delivery quality & continuous improvement
  • Financial acumen to ensure that the financials of their respective unit are managed to plan/budget.
  • Risk & Compliance to ensure all risk practices of the firm are compiled without any non-compliance.
  • May be required to travel internationally for various meetings and workshops.
What You Bring
  • Relevant experience in ServiceNow with Tier 1 organization/s
  • Years of experience in leading and incubating the ServiceNow practice; Big 4 and/or GDC experience preferred; cross-function or multiple sectors experience may be an asset.
  • Experience in managing a global team of 20+ members; Demonstrated experience in program/project management and delivery of ServiceNow global engagements with onsite and offshore focus on both implementation and managed services (AMS)
  • Demonstrate experience of successful solution selling methodologies and techniques.
  • Hands-on experience in SAP S/4 Hana and other ServiceNow related technologies.
  • Experience on Waterfall, Agile Methodologies, other SDLC processes etc.
  • Deal review and deal governance experience
  • Must have outstanding stakeholder, inter-personal and relationship management skills, with advanced influencing and negotiation skills.
  • Experience managing, communicating, and building relationships across complex, matrixed organizations.
  • Outstanding stakeholder, inter-personal and relationship management skills, with advanced influencing and negotiation skills.
  • Excellent communication and presentation skills, with the ability to articulate complex concepts in a clear and compelling manner to executive-level stakeholders.
  • Ability to build and maintain strong relationships with internal teams and external enterprise clients.
  • Exemplary written and oral communication skills
  • Proficient with Microsoft Office Suites

We are an equal opportunities employer and welcome applications from all qualified candidates.