Global ServiceNow Practice Lead

3 weeks ago

Toronto, Ontario, Canada KPMG IT Service OOD Full time

Job Title: Global ServiceNow Practice Lead

About the Role:

KPMG IT Service OOD is seeking an experienced Global ServiceNow Practice Lead to drive and grow the KDN Service Now footprint within various KPMG firms through a capable delivery team of Service Now practitioners across sectors, functions & technology.

Key Responsibilities:

  • Present strong leadership skills with the ability to inspire and motivate a diverse, global team of Service Now Solutions and Enterprise Architects to excel in the enterprise space.
  • Help win in the market: Support the KPMG Firms' Service Now pursuits with sector, function & technology acumen through leading pre-sales, solutioning & delivery hand off.
  • Drive Firm Strategy: Work with Service Now alliance team, drive go to market (GTM) strategy, build internal Service Now competencies and build thought leadership to augment business growth; Drive the KDN Service Now growth strategy, as a key priority for the firm.
  • Build Long, Trusting Relationships: Build Partner Networks and grow a team culture that focuses on successful and persistent client/ inter-firm relationships.
  • Lead People: Build a strong capability of highly motivated, adaptive, and ambitious people that are eager to learn.
  • Spark Innovation/ Process Excellence: Provide thought-leadership on new areas of growth to innovate and excel in output.
  • Must have deep knowledge of Service Now platform and prior solutioning experience as well.
  • Lead a global Service Now presales team, driving revenue growth, and achieving bookings targets for KDN.
  • Work with Sales, Alliance and GTM teams to create winning proposals and solutions.
  • Collaboration with the Global Solutions Leader for KDN and the Regional Operations Leaders for KDN.
  • Create and maintain a repository of reusable assets for Presales, create pricing and benchmarks over a period.
  • Establish and govern standard processes used across teams by using templates, processes, and tools.
  • Effectively manage and report out on the Service Now KDN forecast and report using a centralized, KDN CRM platform.
  • Maintain skill matrix and team readiness for offerings in the official portfolio and for new solutions.
  • Manage architect assignments based on deal qualification processes and justification.
  • Drive acceleration and enablement campaigns with Member Firms and Alliance Teams.
  • Ability to apply a strategic & solution perspective:
  • Ability to build collaborative relationships with a diverse set of groups that enable global, firm-wide growth.
  • Strong inter-personal skills to drive trust, integrity & growth.
  • Executive/board room presence
  • Ability to make & own sound decisions.
  • Crisis management skills
  • Adaptive to a fast-paced changing work environment
  • Strong focus on delivery quality & continuous improvement
  • Financial acumen to ensure that the financials of their respective unit are managed to plan/budget.
  • Risk & Compliance to ensure all risk practices of the firm are compiled without any non-compliance.
  • May be required to travel internationally for various meetings and workshops.

What You Bring:

  • Relevant experience in Service Now with Tier 1 organization/s
  • Years of experience in leading and incubating the Service Now practice; Big 4 and/or GDC experience preferred; cross-function or multiple sectors experience may be an asset.
  • Experience in managing a global team of 20+ members; Demonstrated experience in program/project management and delivery of Service Now global engagements with onsite and offshore focus on both implementation and managed services (AMS)
  • Demonstrate experience of successful solution selling methodologies and techniques.
  • Hands-on experience in SAP S/4 Hana and other Service Now related technologies.
  • Experience on Waterfall, Agile Methodologies, other SDLC processes etc.
  • Deal review and deal governance experience
  • Must have outstanding stakeholder, inter-personal and relationship management skills, with advanced influencing and negotiation skills.
  • Experience managing, communicating, and building relationships across complex, matrixed organizations.
  • Outstanding stakeholder, inter-personal and relationship management skills, with advanced influencing and negotiation skills.
  • Excellent communication and presentation skills, with the ability to articulate complex concepts in a clear and compelling manner to executive-level stakeholders.
  • Ability to build and maintain strong relationships with internal teams and external enterprise clients.
  • Exemplary written and oral communication skills
  • Proficient with Microsoft Office Suites

  • Global ServiceNow Practice Lead

    3 weeks ago

    Toronto, Ontario, Canada KPMG Canada Full time

    OverviewAt KPMG Canada, you'll be part of a diverse and dedicated team of problem solvers, united by a shared goal: turning insights into opportunities for clients and communities worldwide.The OpportunityKDN Advisory is seeking an exceptional Global ServiceNow Practice Lead to join our KDN Advisory organization. As a key member of our team, you will be...

  • Global ServiceNow Practice Lead

    4 weeks ago

    Toronto, Ontario, Canada KPMG Canada Full time

    OverviewAt KPMG Canada, you'll be part of a diverse and dedicated team of problem solvers, united by a shared goal: turning insights into opportunities for clients and communities worldwide.The OpportunityKDN Advisory is seeking an exceptional Global ServiceNow Practice Lead to join our KDN Advisory organization. As a key member of our team, you will be...

  • Global ServiceNow Practice Lead

    4 weeks ago

    Toronto, Ontario, Canada KPMG Canada Full time

    OverviewAt KPMG Canada, you'll be part of a diverse and dedicated team of problem solvers, united by a shared goal: turning insights into opportunities for clients and communities worldwide.The OpportunityKDN Advisory is seeking an exceptional Global ServiceNow Practice Lead to join our KDN Advisory organization. As a key member of our team, you will be...

  • Global ServiceNow Practice Lead

    1 month ago

    Toronto, Ontario, Canada KPMG Canada Full time

    OverviewAt KPMG Canada, you'll be part of a diverse and dedicated team of problem solvers, united by a shared goal: turning insights into opportunities for clients and communities worldwide.The OpportunityKDN Advisory is seeking an exceptional Global ServiceNow Practice Lead to join our KDN Advisory organization. As a key member of our team, you will be...

  • Global ServiceNow Practice Lead

    3 weeks ago

    Toronto, Ontario, Canada KPMG IT Service OOD Full time

    Job Title: Global ServiceNow Practice LeadWe are seeking a highly skilled and experienced Global ServiceNow Practice Lead to join our team at KPMG IT Service OOD. As a key member of our organization, you will be responsible for driving and growing our ServiceNow footprint within various KPMG firms through a capable delivery team of ServiceNow practitioners...

  • Global ServiceNow Practice Lead

    4 weeks ago

    Toronto, Ontario, Canada KPMG IT Service OOD Full time

    Job Title: Global ServiceNow Practice LeadWe are seeking a highly skilled and experienced Global ServiceNow Practice Lead to join our team at KPMG IT Service OOD. As a key member of our organization, you will be responsible for driving and growing our ServiceNow footprint within various KPMG firms through a capable delivery team of ServiceNow practitioners...

  • Global ServiceNow Practice Lead

    4 weeks ago

    Toronto, Ontario, Canada KPMG IT Service OOD Full time

    Job Title: Global ServiceNow Practice LeadWe are seeking a highly skilled and experienced Global ServiceNow Practice Lead to join our team at KPMG IT Service OOD. As a key member of our organization, you will be responsible for driving and growing our ServiceNow footprint within various KPMG firms through a capable delivery team of ServiceNow practitioners...

  • Global ServiceNow Practice Lead

    4 weeks ago

    Toronto, Ontario, Canada KPMG IT Service OOD Full time

    Job Title: Global ServiceNow Practice LeadWe are seeking a highly skilled and experienced Global ServiceNow Practice Lead to join our team at KPMG IT Service OOD. As a key member of our organization, you will be responsible for driving and growing our ServiceNow footprint within various KPMG firms through a capable delivery team of ServiceNow practitioners...

  • Global ServiceNow Practice Lead

    4 weeks ago

    Toronto, Ontario, Canada KPMG IT Service OOD Full time

    Job Title: Global ServiceNow Practice LeadWe are seeking a highly skilled and experienced Global ServiceNow Practice Lead to join our team at KPMG IT Service OOD. As a key member of our organization, you will be responsible for driving and growing our ServiceNow footprint within various KPMG firms through a capable delivery team of ServiceNow practitioners...

  • Global ServiceNow Practice Lead

    3 weeks ago

    Toronto, Ontario, Canada KPMG IT Service OOD Full time

    Job Title: Global ServiceNow Practice LeadWe are seeking a highly skilled and experienced Global ServiceNow Practice Lead to join our team at KPMG IT Service OOD. As a key member of our organization, you will be responsible for driving and growing our ServiceNow footprint within various KPMG firms through a capable delivery team of ServiceNow practitioners...

  • Chief Executive, Global ServiceNow Practice Lead, KPMG

    3 weeks ago

    Toronto, Ontario, Canada KPMG Canada Full time

    OverviewAt KPMG, you'll be part of a diverse and dedicated team of problem solvers, united by a shared goal: turning insights into opportunities for clients and communities worldwide.The OpportunityKDN Advisory is seeking an exceptional Global ServiceNow Practice Lead to join our KDN Advisory organization. As a key member of our team, you will be responsible...

  • Global ServiceNow Practice Lead

    2 weeks ago

    Toronto, Ontario, Canada KPMG IT Service OOD Full time

    Job DescriptionThe world of global advisory, audit, and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling...

  • Chief Innovation Officer, Global ServiceNow Practice Lead, KDN Advisory

    2 weeks ago

    Toronto, Ontario, Canada KPMG Canada Full time

    The OpportunityKDN Advisory is seeking a highly skilled Global ServiceNow Practice Lead to join our team of dedicated professionals. In this role, you will be responsible for leading our ServiceNow practice, developing and implementing strategic plans to drive growth and success.Key Responsibilities:Lead the development and implementation of ServiceNow...

  • Global ServiceNow Practice Lead

    2 weeks ago

    Toronto, Ontario, Canada KPMG IT Service OOD Full time

    Job DescriptionThe world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling...

  • Senior Solution Consultant

    1 month ago

    Toronto, Ontario, Canada ServiceNow Full time

    Unlock Your Potential as a Senior Solution Consultant at ServiceNowAt ServiceNow, we're on a mission to revolutionize the way people work. As a Senior Solution Consultant, you'll play a critical role in helping our global partners succeed by providing expert guidance on our cutting-edge platform.Key Responsibilities:Provide pre-sales support and technical...

  • Senior Solution Consultant

    1 month ago

    Toronto, Ontario, Canada ServiceNow Full time

    Unlock Your Potential as a Senior Solution Consultant at ServiceNowAt ServiceNow, we're on a mission to revolutionize the way people work. As a Senior Solution Consultant, you'll play a critical role in helping our global partners succeed by providing expert guidance on our cutting-edge platform.Key Responsibilities:Provide pre-sales support and technical...

  • Senior Solution Consultant-Partners

    3 weeks ago

    Old Toronto, Ontario, Canada Servicenow Full time

    Company OverviewAt ServiceNow, we empower organizations to make the world work for everyone. Our technology enables businesses to operate faster and be more scalable than ever before. We're a team of innovators who are passionate about our product and committed to delivering exceptional customer outcomes.We're seeking a Senior Solution Consultant to join our...

  • Senior Solution Consultant

    1 month ago

    Old Toronto, Ontario, Canada ServiceNow Full time

    Job DescriptionServiceNow is seeking a Senior Solution Consultant to support our Global Partnerships and Channel partners. In this role, you will be expected to provide pre-sales support, technical product and architecture advice, and ongoing communication of the latest ServiceNow solutions and capabilities.Key ResponsibilitiesProvide pre-sales support to...

  • Senior Solution Consultant

    1 month ago

    Old Toronto, Ontario, Canada ServiceNow Full time

    Job DescriptionServiceNow is seeking a Senior Solution Consultant to support our Global Partnerships and Channel partners. In this role, you will be expected to provide pre-sales support, technical product and architecture advice, and ongoing communication of the latest ServiceNow solutions and capabilities.Key ResponsibilitiesProvide pre-sales support to...

  • Senior Solution Consultant

    1 month ago

    Toronto, Ontario, Canada Servicenow Full time

    Senior Solution ConsultantAt ServiceNow, we're seeking a highly skilled Senior Solution Consultant to join our Global Partnerships and Channel partners team. As a key member of our team, you will provide pre-sales support, technical product and architecture advice, and ongoing communication of the latest ServiceNow solutions and capabilities to our...