Automotive Service Support Specialist
2 weeks ago
We are seeking an experienced Customer Service Specialist Vehicles, Americas to join our team at Oetiker. This is a temporary contract opportunity that will cover a maternity leave.
About the RoleThis position involves processing customer purchase orders and amendments received via various channels, including email, phone, EDI, and customer websites. You will also be responsible for entering manual releases and spot orders, maintaining customer contacts in our ERP system, and communicating new requirements throughout the organization.
Key Responsibilities- Process customer purchase orders and amendments via multiple channels
- Enter manual releases and spot orders into our ERP system
- Maintain customer contacts and information
- Communicate new requirements across the organization
- Receive and review monthly supplier ratings, submitting challenges to ensure 100% on-time delivery
- Process customer returns and account adjustments
- Support sales staff with customer account inquiries
To be successful in this role, you will need:
- Post-secondary business skills training or equivalent experience
- Strong administrative and computer skills, including Microsoft Office and ERP systems
- Detailed-oriented approach to work
- Excellent verbal and written communication skills
- Ability to quickly assist customers and respond to urgent situations
- Strong decision-making and prioritization skills
- Ability to work independently without supervision
The estimated annual salary for this role is $62,000-$72,000, depending on experience and qualifications.
What We OfferWe offer a competitive compensation package, including a comprehensive benefits plan, opportunities for professional growth, and a collaborative work environment.
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