Heavy Duty Service Operations Manager
4 days ago
Job Overview
Brandt, a leading provider of heavy duty equipment solutions, is seeking a highly skilled and experienced Service Operations Manager to join our Halifax Construction & Forestry team.
The successful candidate will be responsible for overseeing the sales and delivery of after-market support services, including component diagnostics, repair, and replacement. This includes managing all aspects of the service department and day-to-day activities of foremen, leadmen, service writers, and shop, field, and resident heavy duty mechanics.
Main Responsibilities
- Develop and implement strategies to improve service workflow efficiency
- Ensure adherence to established standards, policies, and reporting practices
- Manage the Service Department budget to meet financial and operational goals
- Pprepare quotes for customer work orders and open/close work orders in a timely manner
- Conduct on-site inspections and diagnostics as required
- Maintain accurate records of service revenue and expenses
- Implement and maintain high-performance safety standards and industry best practices
- Evaluate employee performance against set goals and objectives
- Foster a positive and productive work environment through effective coaching, mentoring, and performance management
Required Skills and Qualifications
- Excellent communication and interpersonal skills with the ability to interact effectively with customers, employees, and branch personnel at all levels
- Self-motivated and committed to ongoing learning and professional development
- Able to travel to customer sites and work safely around heavy equipment as required
- Proficient in using relevant desktop applications and web-based productivity tools
- Strong analytical and problem-solving skills with the ability to assess and resolve complex issues
- A valid driver's abstract is mandatory
Preferred Experience
- A minimum of 5-7 years' progressive experience in service, management, and business, preferably in the heavy duty equipment industry
- Proven track record of successfully managing a team and achieving operational goals
- Demonstrated expertise in the operation of a heavy duty equipment dealership
- Ability to prioritize tasks, manage multiple projects, and meet deadlines
- Strong customer focus with excellent communication and interpersonal skills
- Able to work independently and as part of a team
- Valid driver's abstract and willingness to travel to customer sites
Estimated Salary: $85,000 - $110,000 per annum, based on qualifications and experience. The exact salary will be discussed during the interview process.
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