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Reservations Coordinator

2 months ago

Calgary, Alberta, Canada Canarockies Tourism Full time
Job Title: Reservations Supervisor

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at Canarockies Tourism. As a key member of our operations team, you will be responsible for coordinating and supervising the work of our reservations staff, ensuring seamless customer service delivery and business continuity.

Key Responsibilities:
  • Supervise and Coordinate Reservations Staff: Lead and manage a team of reservations staff, providing guidance and support to ensure excellent customer service and efficient operations.
  • Client Focus: Assist clients with special needs, ensuring their requirements are met and exceeded.
  • Work Setting: Our reservations team operates in a fast-paced travel agency environment, requiring strong attention to detail and ability to work under pressure.
  • Security and Safety: Conduct criminal record checks and maintain a secure work environment.
  • Personal Suitability: Demonstrate accurate, efficient interpersonal skills, excellent oral communication, and a team player attitude.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a similar role.
  • Language: English.
What We Offer:
  • Mentorship and Coaching: Opportunities for professional growth and development.
  • Welcoming Work Environment: A supportive and inclusive work environment that values diversity and promotes cross-cultural understanding.