Store General Manager

2 months ago

Vaughan, Ontario, Canada Golf Town Full time
Job Title: Store General Manager

About Golf Town:

Golf Town is a leading golf retailer that offers a wide range of golf equipment, apparel, and accessories. We are committed to providing exceptional customer service and creating a welcoming environment for golf enthusiasts.

Job Summary:

We are seeking a highly motivated and experienced Store General Manager to lead our retail store team. The successful candidate will be responsible for driving sales, profitability, and customer service in our store through developing and driving a selling culture, fostering company values and culture, and growing sales and profit through gaining a solid understanding of the local market and broadening community involvement.

Key Responsibilities:
  1. Sales and Service: Facilitate consistent, exceptional customer experiences through the effective execution of the MOD role. Coach the store team on the link between service behaviors and business results to support our service and selling model.
  2. Associate and Team Development: Recruit, select, train, develop, and retain high-performing and productive managers and sales associates. Communicate goals and provide leadership that inspires total associate commitment to company objectives and values through effective performance-based coaching, motivating recognition, and timely, constructive feedback.
  3. Merchandising: Ensure store appearance and visual standards/presentation that are consistent with the company's brand image and standards. Respond to business trends by communicating information to the Regional Director as needed. Ensure the store is compliant with established standards.
  4. Leadership: Assist in recruitment, interview, and final selection of all department associates. Assist in training associates on sales, customer service, operations, merchandising, product knowledge, and monitor progress.
  5. Operations: Manage resources to maximize financial goals. Foster knowledge and integrity with regard to compliance with company policy in all practices. Effectively use resources and business partners to solve issues with a sense of passion.
Requirements:
  • Minimum of college or university degree or equivalent work experience.
  • 5-7 years of management experience with strong emphasis on big-box retail management.
  • Knowledge of and experience in a computerized environment, including the operation and administration of a Point of Sale (POS) and inventory management computer systems.
  • Strong financial management skills, including the ability to review and analyze financial statements.
  • Excellent leadership and management skills, including the ability to recruit, hire, train, motivate, evaluate, discipline, and develop staff.
  • Excellent verbal and written communication skills.
  • Proven ability to motivate others.
  • Proficiency in base computer use, including email, MS Word or other word processing program, and Excel or other spreadsheet program.
Work Hours:

Work varied shifts, including weekends and holidays.

Preference will be given to candidates who know the easiest way to fix a slice is to call it a fade.

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