Event Operations Director

7 days ago


Chilliwack, Canada Coast Hotels Full time
Job Description:

The Banquet Captain plays a crucial role in the success of Coast Hotels by providing exceptional customer service to banquet and catering functions. This position oversees the work of others during specific shifts, ensuring seamless event execution.

Key Responsibilities:
  • Business Leadership: Plan, coordinate, and direct food, beverage, meeting, and audio visual services for events, handle guest concerns, and supervise cash handling.
  • Customer Service: Provide routine duties and tasks such as taking orders, serving food and beverages, managing reservations, and handling transactions according to hotel policies.
  • Communication: Effectively communicate goals to team members and demonstrate a superior customer service attitude with internal/external contacts.
  • Event Setup: Set up/take down events according to Banquet Event Orders (BEOs), adhering to quality and industry standards, ensuring safety and security, and fostering an engaging environment.
People & Culture Leadership:
  • Ambassador Engagement: Connect with and engage ambassadors in their work, oversee the work of others, delegate tasks, motivate, and provide guidance for achieving specific end results.
  • Diversity of Skills: Possess strong time management, organizational skills, and ability to lead others, with excellent communication, interpersonal, and customer service skills.
Requirements:
  • Bachelor's degree or Diploma in Hospitality or equivalent combination of education and experience.
  • Industry-specific certifications such as FOODSAFE and Serving It Right/Pro-Serve are mandatory.
  • Hepatitis A vaccination is recommended.
  • Cash handling experience is an asset.
  • Professional attitude and appearance.
Estimated Salary Range:

$60,000 - $80,000 per year, based on location and experience.



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