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Field Service Technician

1 month ago

Vancouver, British Columbia, Canada PeopleToGo Full time
Job Title: Field Service Technician
Job Type: Full-time Permanent
Location: Vancouver, BC (100% on the road)
Hours: 40
Shift Schedule: Monday to Friday, 9 AM to 5 PM + on-call/after-hours when required
Salary: $50,000 to $52,000

Job Summary
Key Responsibilities:
  • Install, repair, and maintain desktop/laptop, point of sale equipment, and peripherals, printers, monitors, entertainment systems, etc.
  • Perform hardware break-fix services on PCs, laptops, network printers, and servers, etc.
  • Perform IMAC (installs, moves, adds, changes) services: hardware rollouts, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, POS devices, etc.
  • Handle software installation/support/upgrades.
  • Perform deskside support services installing and troubleshooting hardware, software, and network-related issues.
  • Perform basic LAN and internetworking-related activities.
  • Respond/update/close calls from the National Dispatch/Call Management Center.
  • Perform warranty service calls for both commercial and residential clients.
  • Perform other types of service calls from our Dispatch/Call Center as required.

Requirements:
  • A+ Certification
  • 2-3 years of IMAC (installs, moves, add, changes) services relating to laptops, printers, POS devices, etc.
  • 2-3 years of break-fix experience
  • 2-3 years of deskside support experience
  • 2-3 years of printer experience
  • Criminal background check
  • Minimum of an IT diploma from a recognized school
  • Valid driver's license and access to a reliable vehicle at all times
  • Exceptional customer service skills
  • Good communication skills
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP).

About Us:
DispatchUs is a market leader with over 14 years of experience managing IT projects in major urban and remote locations across North America. As part of the PeopleToGo brand (experts in technology staffing), DispatchUs has a track record of delivering quality and on-time service with a win-win approach for our clients and service providers.

What's in it for you?
  • Flexibility
  • Prompt payment
  • Training
  • Skills and experience upgrade