Field Service Technician

2 months ago

Vancouver, British Columbia, Canada EssilorLuxottica Group Full time
Job Title: Field Service Technician

Job Summary: We are seeking a highly skilled Field Service Technician to join our team at EssilorLuxottica Group. As a Field Service Technician, you will be responsible for installing, repairing, and maintaining optometry equipment at customer sites.

Key Responsibilities:
  • Travel to customer locations to perform equipment installations, training, and service
  • Repair, calibrate, and install equipment at the client's business site
  • Communicate directly with customers on product use
  • Manage customer equipment problems and requests for replacing defective parts
  • Provide trade show support and sales support during show hours
  • Communicate with supervisor on engineering, production, and end-user issues
  • Provide telephone technical support to clients, technicians, and sales representatives
  • Train clients on how to use the equipment
  • Rebuild used equipment for resale
  • Identify and manage the level of spare parts required to repair the equipment
  • Verify and label standard exchange spare parts to be returned to the head office
  • Coordinate and schedule workshop and field service calls using the ERP internal system
  • Register all cases as work order cases and report travel schedule
  • Update the ERP system database after each service call and produce weekly reports
  • Prepare equipment for demonstrations at clients' business sites and optical shows
  • Complete, maintain, and process pertinent paperwork
  • Work internally with other functional areas on status of repairs and installations
  • Attend continuing educational seminars and equipment training
  • Assist in the final testing of new products and upgrades
  • Provide operational, maintenance, and troubleshooting training
  • Execution of any other related tasks as well as support and assistance to other departments
Requirements:
  • DEC in electromechanical or electronics (optical knowledge is an asset)
  • Minimum 2 years of experience in technical services
  • Network and IT knowledge
  • Basic knowledge of the Windows Office suite
  • Valid driving license in the province of employment/location
  • Ability to lift or move equipment, with assistance, weighing 70 to 100+ pounds
  • Frequent travelling required with some overnight stays, travel 80-90%, locally and across a multi-province territory
  • Strong interpersonal and customer service skills; ability to train others
  • Ability to work independently with the drive to learn and a sense of accountability
  • Ability to stand for prolonged periods of time
Preferred Qualifications:
  • Technical experience installing and/or repairing equipment/machinery
  • Experience with optical, medical, and/or lab equipment

Pay Range: $52,366.33

Employee Benefits: We offer a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer: EssilorLuxottica Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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