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Customer Service Team Lead

2 months ago

Stettler, Canada Globe Life AO National Full time

About Globe Life AO National

We're a leading provider of innovative customer service solutions, and we're looking for a skilled Team Lead to join our team. As a Team Lead, you'll be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve exceptional customer satisfaction and service levels
  • Develop and implement customer service strategies to improve customer experience and loyalty
  • Collaborate with cross-functional teams to resolve customer complaints and issues
  • Monitor and analyze customer feedback to identify areas for improvement
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge

Requirements:

  • 3+ years of experience in customer service or a related field
  • Proven track record of leading high-performing teams and achieving exceptional customer satisfaction
  • Excellent communication and interpersonal skills
  • Ability to analyze complex customer issues and develop effective solutions
  • Strong problem-solving and decision-making skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • The chance to work with a leading provider of innovative customer service solutions