Retail Store Manager

2 weeks ago


Brooks, Canada Brooks Grocery Full time

Retail Store Manager Job Description

At Brooks Grocery, we are seeking a highly skilled Retail Store Manager to oversee the daily operations of our retail store. The successful candidate will be responsible for managing a team of sales workers, ensuring excellent customer service, and maintaining a high level of sales performance.

Key Responsibilities:

  • Assign sales workers to duties and ensure they have the necessary training to perform their tasks effectively.
  • Hire and train new staff members, or arrange for their training, to ensure they meet the company's standards.
  • Order merchandise and authorize returns to maintain a high level of inventory and customer satisfaction.
  • Establish work schedules to ensure efficient store operations and meet sales targets.
  • Prepare reports on sales volumes, merchandising, and personnel matters to inform business decisions.
  • Resolve customer complaints, supply shortages, and other issues that may arise.
  • Organize and maintain inventory to prevent stockouts and overstocking.
  • Supervise and coordinate the activities of sales workers to ensure excellent customer service and meet sales targets.

Work Conditions and Physical Capabilities:

  • Work under pressure to meet sales targets and customer expectations.
  • Manage tight deadlines to ensure efficient store operations.
  • Handle heavy loads and maintain a high level of physical fitness.
  • Pay close attention to detail to ensure accurate inventory management and customer satisfaction.
  • Combine sitting, standing, and walking to maintain a high level of productivity and customer service.

Experience:

  • 1 year to less than 2 years of experience in a retail management role.
  • Permanent employment with a minimum of 35 hours per week.
  • Fluency in English is required.

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