Senior Retail Operations Manager
4 days ago
As a Senior Retail Operations Manager at Dollarama L.P., you will play a crucial role in managing daily retail store operations, ensuring excellent customer service, and maintaining a well-organized and efficient store environment.
About the JobThis position involves assisting in the supervision and training of store associates, handling customer inquiries and complaints, and helping to meet sales targets. The ideal candidate will have approximately one year of relevant experience in the retail industry and at least one year in a supervisory role.
Responsibilities- Assist the management team in managing store operations and staff.
- Boxing and unboxing daily shipments
- Stocking daily products on shelves.
- Climbing ladders to reach all areas of the store.
- Providing good customer service and resolving customer issues.
- Evaluate and ensure store safety and cleanliness standards are maintained.
- Performing cash management, store opening and closing duties as needed.
- Following-up on assigned tasks.
- Conducting managers on duty tasks: making sure daily breaks, time and attendance are taken.
- Participating in the hiring and performance management process.
Dollarama L.P. offers a competitive compensation and benefits package including:
- A base salary range of $65,000 - $80,000 per annum based on location and experience.
- Bonus pay opportunities.
- Employee assistance program.
- Extended health care.
- Flexible schedule.
- RRSP match.
- Approximately one year of relevant experience in the retail industry.
- At least one year in a supervisory role.
- Flexible availability required (day, evening, weekend).
- Ability to efficiently organize time and manage priorities.
- Excellent communication and interpersonal abilities.
- Demonstrates leadership, organizational and teamwork skills.
- Ability to multitask, prioritize, work in a dynamic, fast-paced and high-volume environment.
- Customer service oriented.
We offer a stimulating and diverse working environment, where you can continue to develop your retail and management skills and pursue a career within the company. With our growing Canadian business, there are plenty of opportunities for professional growth and development.
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