Product Support Analyst

1 month ago

Kitchener, Ontario, Canada D2L Full time
Job Title: Product Support Analyst

We are seeking a highly skilled Product Support Analyst to join our team at D2L. As a Product Support Analyst, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve technical problems.

Key Responsibilities:
  • Utilize electronic communication to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering
  • Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents
  • Identify and correct improperly configured installations
  • Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution
  • Create, update, and resolve support cases within defined Service Level Objectives
  • Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports
  • Create Support documentation, including FAQs and both internal and client-facing Knowledge-based Articles
  • Participate in collaborative troubleshooting sessions to identify root causes of complex issues
  • Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time
Requirements:
  • Ability to learn and adapt to new tools and products quickly
  • Strong ability to recognize patterns
  • Ability to work individually and in collaboration with colleagues
  • Ability to work well in a fast-paced environment
  • Demonstrable ability to multitask both independently and within a team
  • Ability to identifying trends and make suggestions for technical modifications to resolve existing and future problems
  • Excellent research capabilities
Preferred Qualifications:
  • Strong ability to write, interpret, and debug SQL queries on demand
  • Working knowledge of Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#,.NET, JAVA, JavaScript, and Microsoft tools and technologies
  • Communicate technical and complex information in verbal and written form
  • Strong customer service skills
  • Keen attention to detail and organization skills
  • Excellent time management and prioritization skills
  • Strong analytical and decision-making skills
  • Excellent problem-solving and navigational skills
Education:
  • Bachelor's degree in Computer Science or equivalent technical experience

We offer a competitive salary range of $50,000-$55,000 CAD, as well as a comprehensive benefits package, including a Wellness Subsidy, Equity Grants, Variable Incentive, and more. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

  • Product Support Analyst

    3 weeks ago

    Kitchener, Ontario, Canada D2L Full time

    Job SummaryWe are seeking a highly skilled Product Support Analyst to join our team at D2L. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve technical problems.Key ResponsibilitiesUtilize electronic...

  • Quality Assurance Support Analyst

    1 month ago

    Kitchener, Ontario, Canada Sonova AG Full time

    Job Title: Quality Assurance Support AnalystSonova AG is a leading global company in innovative hearing solutions, with a strong presence in over 100 countries. We are seeking a highly skilled Quality Assurance Support Analyst to join our team.Job Summary:The Quality Assurance Support Analyst will be responsible for ensuring that all products developed,...

  • Quality Assurance Support Analyst

    1 month ago

    Kitchener, Ontario, Canada Sonova AG Full time

    Job Title: Quality Assurance Support AnalystSonova AG is a leading global company in innovative hearing solutions, with a strong presence in over 100 countries. We are seeking a highly skilled Quality Assurance Support Analyst to join our team.Job Summary:The Quality Assurance Support Analyst will be responsible for ensuring that all products developed,...

  • Quality Assurance Support Analyst

    1 month ago

    Kitchener, Ontario, Canada Sonova AG Full time

    OverviewSonova AG, a global leader in innovative hearing solutions, is seeking a highly skilled Quality Assurance Support Analyst to join our team. As a Quality Assurance Support Analyst, you will play a critical role in ensuring that all products developed, manufactured, and distributed by Sonova comply with all appropriate medical device standards and...

  • Quality Assurance Support Analyst

    1 month ago

    Kitchener, Ontario, Canada Sonova AG Full time

    OverviewSonova AG, a global leader in innovative hearing solutions, is seeking a highly skilled Quality Assurance Support Analyst to join our team. As a Quality Assurance Support Analyst, you will play a critical role in ensuring that all products developed, manufactured, and distributed by Sonova comply with all appropriate medical device standards and...

  • Quality Assurance Support Analyst

    2 months ago

    Kitchener, Ontario, Canada Sonova AG Full time

    OverviewSonova AG, a global leader in innovative hearing solutions, is seeking a Quality Assurance Support Analyst to ensure compliance with medical device standards and regulations.Key ResponsibilitiesCollect and analyze field performance data and complaints to identify trends and areas for improvement.Conduct risk management and documentation to ensure...

  • Quality Assurance Support Analyst

    2 months ago

    Kitchener, Ontario, Canada Sonova AG Full time

    OverviewSonova AG, a global leader in innovative hearing solutions, is seeking a Quality Assurance Support Analyst to ensure compliance with medical device standards and regulations.Key ResponsibilitiesCollect and analyze field performance data and complaints to identify trends and areas for improvement.Conduct risk management and documentation to ensure...

  • Bilingual Product Support Analyst – Future Opportunities

    3 weeks ago

    Kitchener, Ontario, Canada D2L Full time

    About This RoleWe are seeking a highly skilled and analytical individual to join our team as a Product Support Analyst. In this role, you will be responsible for providing top-notch support to our clients, troubleshooting complex technical issues, and collaborating with cross-functional teams to deliver exceptional results.Key ResponsibilitiesUtilize...

  • Quality Assurance Support Analyst

    2 months ago

    Kitchener, Ontario, Canada Sonova AG Full time

    OverviewSonova AG, a global leader in innovative hearing solutions, is seeking a Quality Assurance Support Analyst to ensure compliance with medical device standards and regulations.Key ResponsibilitiesCollect and analyze field performance data and complaints to identify trends and areas for improvement.Conduct risk management and documentation to ensure...

  • Quality Assurance Support Analyst

    2 months ago

    Kitchener, Ontario, Canada Sonova AG Full time

    OverviewSonova AG, a global leader in innovative hearing solutions, is seeking a Quality Assurance Support Analyst to ensure compliance with medical device standards and regulations.Key ResponsibilitiesCollect and analyze field performance data and complaints to identify trends and areas for improvement.Conduct risk management and documentation to ensure...

  • Quality Assurance Support Analyst

    2 months ago

    Kitchener, Ontario, Canada Sonova AG Full time

    Job Summary:Sonova AG, a global leader in innovative hearing solutions, is seeking a highly skilled Quality Assurance Support Analyst to join our team. As a Quality Assurance Support Analyst, you will play a critical role in ensuring that all products developed, manufactured, and distributed by Sonova AG comply with all relevant medical device standards and...

  • Quality Assurance Support Analyst

    2 months ago

    Kitchener, Ontario, Canada Sonova AG Full time

    Job Summary:Sonova AG, a global leader in innovative hearing solutions, is seeking a highly skilled Quality Assurance Support Analyst to join our team. As a Quality Assurance Support Analyst, you will play a critical role in ensuring that all products developed, manufactured, and distributed by Sonova AG comply with all relevant medical device standards and...

  • Business Analyst Consultant

    1 month ago

    Kitchener, Ontario, Canada Accoravillage Full time

    About the RoleWe are seeking a highly skilled Business Analyst Consultant to join our team at Accoravillage. As a key member of our Savings and Retirement department, you will play a critical role in driving business growth and delivering exceptional results.Key ResponsibilitiesLead and drive requirements analysis and review, identifying the most optimal...

  • Business Analyst Consultant

    1 month ago

    Kitchener, Ontario, Canada Accoravillage Full time

    About the RoleWe are seeking a highly skilled Business Analyst Consultant to join our team at Accoravillage. As a key member of our Savings and Retirement department, you will play a critical role in driving business growth and delivering exceptional results.Key ResponsibilitiesLead and drive requirements analysis and review, identifying the most optimal...

  • Business Systems Analyst

    1 month ago

    Kitchener, Ontario, Canada Accoravillage Full time

    About the RoleWe are seeking a highly skilled Business Analyst to join our team at Accoravillage. As a Business Analyst, you will play a key role in driving business growth and improvement by analyzing business needs and developing solutions to meet those needs.Key ResponsibilitiesAct as the primary liaison between business stakeholders and IT partners on...

  • Business Analyst Consultant

    2 months ago

    Kitchener, Ontario, Canada Accoravillage Full time

    About the RoleWe are seeking a highly skilled Business Analyst Consultant to join our team at Accoravillage. As a key member of our Savings and Retirement department, you will play a critical role in driving business growth and delivering exceptional results.Key ResponsibilitiesLead and drive requirements analysis and review, identifying the most optimal...

  • Business Analyst Consultant

    2 months ago

    Kitchener, Ontario, Canada Accoravillage Full time

    About the RoleWe are seeking a highly skilled Business Analyst Consultant to join our team at Accoravillage. As a key member of our Savings and Retirement department, you will play a critical role in driving business growth and delivering exceptional results.Key ResponsibilitiesLead and drive requirements analysis and review, identifying the most optimal...

  • Business Systems Analyst

    1 month ago

    Kitchener, Ontario, Canada Accoravillage Full time

    About the RoleWe are seeking a highly skilled Business Analyst to join our team at Accoravillage. As a Business Analyst, you will play a key role in driving business growth and improvement by analyzing business needs and developing solutions to meet those needs.Key ResponsibilitiesAct as the primary liaison between business stakeholders and IT partners on...

  • Business Analyst Consultant

    2 months ago

    Kitchener, Ontario, Canada Accoravillage Full time

    About the RoleWe are seeking a highly skilled Business Analyst Consultant to join our team at Accoravillage. As a key member of our Savings and Retirement department, you will play a critical role in driving business growth and improving operational efficiency.Key ResponsibilitiesLead and drive requirements analysis and review, identifying the most optimal...

  • Business Analyst Consultant

    2 months ago

    Kitchener, Ontario, Canada Accoravillage Full time

    About the RoleWe are seeking a highly skilled Business Analyst Consultant to join our team at Accoravillage. As a key member of our Savings and Retirement department, you will play a critical role in driving business growth and improving operational efficiency.Key ResponsibilitiesLead and drive requirements analysis and review, identifying the most optimal...