Customer Experience Director

6 days ago

Saskatoon, Saskatchewan, Canada Saskatchewan Indian Gaming Authority Full time
Main Duties

This position focuses on operational effectiveness, ensuring a superior guest experience by monitoring casino operations and providing effective oversight. Responsibilities include:

  • Ensuring overall integrity and compliance with policies and procedures.
  • Managing casino financial activities and developing business plans and budgets.
  • Providing direction to casino staff, promoting good relationships and ensuring they have the necessary knowledge and tools to succeed.
  • Handling escalated patron and staff complaints.
Conditions of Employment

As an organization that values employee and patron safety, we have instituted a Drug & Alcohol policy. Successful applicants are subject to a background check and must obtain a gaming employee Certificate of Registration from the Saskatchewan Liquor and Gaming Authority. The minimum age to work in a casino is 19 years old, and a valid Saskatchewan Driver's License and acceptable driving record are required.

Some locations operate in a high sensory environment, and you may be required to work in an area with tobacco smoke, high noise levels, flashing and blinking lights, and a congested workplace.

Qualifications

To be successful in this role, you will need:

  • A four-year bachelor degree in Business Administration, Commerce, or a related discipline.
  • A minimum of five years' experience in business or gaming management, with experience in motivating, training, and working effectively with staff.

At Saskatchewan Indian Gaming Authority, we focus on quality of life and an inclusive work environment. As a non-profit organization, 100% of our net income goes back to our communities. We are a game-changing First Nation organization that gives back, and we take pride in being a preferred employer.

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