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Business Systems Analyst
2 months ago
Job Summary
We are seeking a highly skilled Business Systems Analyst to join our team at Payments Canada. As a key member of our organization, you will be responsible for analyzing business needs and developing solutions to drive operational excellence.
Key Responsibilities
- Execute business analysis functions to identify business needs and propose solutions to drive operational excellence.
- Develop an understanding of Payments Canada's by-laws, rules, and standards to ensure operational excellence.
- Provide system expertise for both business and technical resources.
- Support business operations and system solutions in the support and monitoring of the High Value Payment System.
- Obtain data from multiple sources, analyze information to develop reliable fact-based reports in support of various operational initiatives and ongoing activities.
- Gather detailed requirements from users, members, and stakeholders.
- Support the administration of the High Value Payment System.
- Provide on-call support as needed to support operations and ensure timely and accurate follow-up and reporting of all participant and Payments Canada system incidents.
- Provide technical expertise in the investigation of High Value Payment System events.
- Coordinate and facilitate Quality Assurance activities.
- Contribute to the vendor managed Release Management process.
Business Services and Operations
- Identify problem areas, gaps, or conflicts derived from information gathered and propose options for resolution.
- Perform in-depth research and analysis in support of projects and other related work items to provide advice and recommendations to Payment System Management.
- Provide a business interface between Payment System Management, financial institutions, and other external stakeholders.
- Contribute to the continual improvement of the High Value Payment Systems Operations team.
- Execute the operations, monitoring, and oversight of Lynx system business processes and activities.
- Utilize standard templates to accurately and concisely document business processes and procedures.
- Interfacing directly with Payments Canada core operations to identify changes to existing procedures, processes, and rules.
- Prepare business process flow and procedure documentation as well as briefing notes to management.
System Solutions and Support
- Assist in the planning and coordination of the setup, testing, and implementation of system or service implementations.
- Draft, publish, and/or review various support documents.
- Provide expertise and solutions to complex problems by researching and participating in community forums.
- Apply best practice methodologies to maintaining system integrity and soundness.
- Assist in the execution of audit-related activities.
- Provide support in project management functions.
- Coordinate and/or execute the administration of the High Value Payment System.
- Troubleshoot and investigate payment system-related issues.
Quality Assurance
- Create, maintain, and execute test cases.
- Coordinate and actively participate in ensuring proper execution of test cases.
- Collaborate with team and vendor to establish prioritized feature list.
- Participate in dialog with vendors in discussing current and proposed architecture, defects, enhancements, and other issues.
- Participate in reviews and discussions of specifications.
- Determine the extent of UAT required for system changes.
- Oversee internal UAT and coordinate industry testing.
- Assist in defining and coordinating the testing activities.
- Perform UAT associated administrative functions.
Requirements
- University degree or college diploma in computer science or related studies.
- Minimum of three (3) years experience within a similar role.
- Experience in DevOps and agile environments.
- Familiar with managing vendors.
- Experience in applying system management best practices.
- Experience in producing concise and detailed documentation.
- Experience in performing business analysis, collecting requirements, and developing solutions.
- Experience with the use of GitHub, Confluence, and JIRA.
- Knowledge of the Software Development Life Cycle.
Preferred Qualifications
- ITIL Certification is considered an asset.
What We Offer
- Flexible, hybrid (remote/office) environment.
- Competitive compensation package.
- Comprehensive health and dental benefit coverage.
- Paid time off.
- 26 Weeks of paid maternity and parental leave top-up.
- Rewards and recognition program.
- Access to Office Gym Facilities.
- Internal and external professional development opportunities.
- Fun team and organizational events.
- Monthly All Staff Forums led by our Executive Leadership Team.
Our Diversity, Inclusion and Equity Commitment
We are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.
We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities, and visible minorities.
