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ICT Support Specialist

2 months ago

Winnipeg, Manitoba, Canada Shared Health Full time
Job Summary

Shared Health is seeking a highly skilled ICT Support Analyst to join our team. As an ICT Support Analyst, you will be responsible for providing technical support and maintenance for our complex network environment.

Key Responsibilities
  • Support and maintain a 24x7x365 system critical environment
  • Minimum 3 years' experience supporting a complex network environment required
  • Work assignments may focus on routing, switching, SD-Wan, firewalling, wireless deployments and troubleshooting, monitoring, and analyzing logs
  • Security capabilities through network access control
  • Experience with vendor-specific support tools, including Aruba Central, Orchestrator, and ClearPass or Cisco Prime, ISE is an asset
  • Physically replacing hardware and participating in a provincial on-call rotation will be critical aspects of this position
Requirements
  • 3 years of experience in enterprise information technology providing infrastructure support with a focus on one or more of the following areas:
  • Server virtualization, including storage system hardware, applications, and operating systems configuration and backup
  • Network management, including supporting network hardware, applications, and operating systems configuration and backup
  • Security administration, information and event management, and log management, including monitoring and storage optimization
Education and Certifications
  • Diploma in information technology from an accredited postsecondary institution
  • Vendor and industry certifications in specific technologies and functions (such as CISSP, MCSE, CCNP, and ITIL) are assets
Working Conditions
  • Typical of working at a computer in an environmentally controlled office environment
  • Lifting and moving large computer equipment up to 50 lbs
  • An 'on-call' rotation of evenings/weekends is required, some overtime as required
Shared Health Values

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.