Small Business Implementation Specialist

4 weeks ago

Montreal, Quebec, Canada Société Financière Manuvie Full time
About the Role

The Small Business Implementation Specialist will play a critical role in ensuring the successful implementation of Coverage Plan Sponsors. This involves providing expert guidance and support to Advisors as they transition their Clients' Group Benefits plans to Manulife.

Key Responsibilities
  • Provide dedicated support to Advisors during the implementation process, ensuring clear and effective communication with both the Regional Group Office (RGO) sales staff and Market Sources.
  • Ensure that sold plan designs can be administered within the technology, processes, procedures, and product offerings utilized within all areas of Group business.
  • Evaluate and determine appropriate non-standard risk assessments.
  • Engage Group Benefit business internal partners as needed to resolve client requests and issues, escalating to management as necessary.
  • Support the RGO in maintaining Plan Sponsor and Market Source relationships by responding to risk, benefit, eligibility, and administrative inquiries.
Requirements
  • Deep knowledge of Group Benefits contract provisions, administrative practices, and claims paying systems and funding arrangements.
  • Confident and expert negotiator with proven ability to build relationships and influence decision making.
  • Persuasive communicator with an ability to clearly articulate ideas and present information within various levels of the organization and external partners.
  • Mathematical aptitude.
  • Excellent PC and Microsoft Office skills.
  • Ability to make well-balanced decisions that take effective risk management and Plan Sponsor needs into account.
Preferred Qualifications
  • Excellent and extensive knowledge of Manulife Systems.
  • Bilingualism (English and French is considered an asset).
About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

We are an Equal Opportunity Employer and are committed to removing barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location: CAN, Ontario - Full Time Remote

Working Arrangement: Remote

Salary range is expected to be between: $52,650.00 CAD - $87,750.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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