Customer Experience Manager
15 hours ago
We are seeking an experienced and skilled Front Desk Manager to join our team at GoodLife Fitness.
This is a dynamic role that requires a strong customer focus, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Job SummaryThe Front Desk Manager will be responsible for supporting the General Manager in ensuring the club has a great culture for both members and associates.
This individual will prioritize all interactions with members and ensure they receive exceptional service.
Main Responsibilities- Financial Management: Support the General Manager with the overall financial management of the club, including budgeting, forecasting, and financial reporting.
- Associate Development: Responsible for the recruitment, training, scheduling, development, and performance management of Front Desk and Childminding Associates.
- Member Support: Support Club Management with handling member concerns with professionalism and care.
- Program Implementation: Responsible for the implementation of all Member Programs.
- Prior Experience: 2+ years in a Front Desk or Sales role with GoodLife or 2+ years in an external management role.
- Sales and Customer Service: Proven success in leading, training, and motivating teams, as well as strong sales and customer service background.
- Certifications: CPR certification required within 3 months of employment.
- Education: Degree or diploma in Business or Management is an asset.
- Culture Fit: Must be committed to contributing to a culture that celebrates diversity, equity, and inclusion and embraces social and environmental responsibility.
- Ongoing Training: Ongoing training and development including hands-on training, classroom training, and e-learning.
- Opportunities for Advancement: Opportunities for advancement include: Assistant General Manager, General Manager, and Divisional Manager.
- Competitive Compensation: Competitive compensation including commission and bonuses.
- Group Health Care Plans: Group health care plans.
- Fun and Energetic Atmosphere: Fun and energetic atmosphere to come to every day.
$41,000.00 - $52,000.00 per year, depending on experience.
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