Data Management and Compliance Leader

3 days ago


Vancouver, British Columbia, Canada T-Net British Columbia Full time

Global Relay, a leading provider of enterprise information archiving solutions, is seeking an experienced Data Management and Compliance Leader to join their team. This role offers a unique opportunity for professionals with a passion for technology and compliance.

About the Company

With over 20 years of experience in the industry, Global Relay has established itself as a trusted partner for highly regulated firms. Our innovative cloud archiving, surveillance, eDiscovery, and analytics solutions ensure compliance with stringent regulations.

About the Role

This senior leadership position will oversee the operational management of our Data Services Systems Analyst team, ensuring the success of customer implementations. The successful candidate will have a proven track record in managing customer-facing teams and be skilled in legal, technical, administrative, and business communication. Key responsibilities include:

Team Management
  • Contribute to the growth of the Data Services department by providing hands-on leadership and support to Systems Analysts.
  • Manage and forecast Data Services recruitment and training needs.
  • Collaborate with other Team Leads to review and improve existing processes and procedures.
Customer Service
  • Monitor backend requests and workflow queues to ensure all case inquiries are actioned correctly and efficiently.
  • Liaise with customer teams to set service expectations.
  • Provide subject matter expertise and direction on customer and key strategy projects.
Quality Control
  • Manage quality control and information integrity for the team.
  • Review and improve the efficiency and effectiveness of existing processes and procedures.
About You
  • Post-secondary education: undergraduate degree required with relevant work experience.
  • 2+ years' experience in managing a customer-facing team in a dynamic industry, or equivalent.
  • Previous experience in pre- and post-sales support for high value customers.
  • Knowledge of Compliance Regulations, Information Security, and Chain of Custody.
  • Fluency in verbal and written English with strong attention to detail.
  • Strong interpersonal and leadership skills.
  • Excellent technical knowledge and proficiency related to customer data migrations.
Benefits

Our comprehensive total rewards package includes competitive compensation, extended health benefits, wellness allowance, annual allotted vacation days, paid sick days, maternity/parental enhancement program, corporate bonuses, RRSP contribution matching program, and more.

Compensation

The estimated salary range for this role is $85,000 - $100,000 CAD per annum, based on industry standards and location. Note that individual pay rates may vary depending on factors such as expertise, skills, education, and professional background.



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